STATE OF NEW HAMPSHIRE
HUMAN RESOURCES
CLASSIFICATION: CERTIFYING OFFICER TRAINEE
Class Code: 1643-14
Date Established: 08-29-68
Occupational Code: 7-7-3
Date of Last Revision: 12-28-01
BASIC PURPOSE: To adjudicate claims and make
determinations under supervision to authorize or reject benefit payments in
accordance with state laws and regulations.
CHARACTERISTIC DUTIES AND RESPONSIBILITIES:
·
Under the guidance of
a Certifying Officer II, writes and issues decisions to claimants, employers,
and other interested parties in order to explain the payment or denial of
unemployment compensation benefits.
·
Specializes in one
aspect of the adjudication process such as fact finding, determining wage
amounts, or writing non-separation determinations.
·
Reviews and
determines accuracy of claims to ensure compliance with state laws and
regulations.
·
Determines chargeable
employer on all payable claims.
·
Participates in
training sessions, conferences, and staff meetings in order to update and
improve knowledge and skills.
·
Provides information
to claimants, employers, and the public regarding unemployment compensation
laws and regulations.
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DISTINGUISHING FACTORS:
Skill: Requires skill in applying instructions
to accomplish different job functions OR in operating machines for a variety of
different purposes.
Knowledge: Requires logical or scientific
understanding to analyze problems of a specialized or professional nature in a
particular field.
Impact: Requires responsibility for achieving
direct service objectives by assessing agency service needs and making
preliminary recommendations for the development of alternative short-term
program policies or procedures.
Errors at this level result in incomplete assessments or misleading
recommendations causing a disruption of agency programs or policies.
Supervision: Requires partial supervision of other
employees doing work which is related or similar to the supervisor, including
assigning job duties, providing training, giving instructions and checking
work.
Working Conditions: Requires performing regular job
functions in a controlled environment with minimal exposure to disagreeable job
elements and little risk of hazard to physical or mental health.
Physical Demands: Requires light work, including
continuous walking or operating simple equipment for extended periods of time
as well as occasional strenuous activities such as reaching or bending.
Communication: Requires explaining facts, interpreting
situations, or advising individuals of alternative or appropriate courses of
action. This level also requires
interviewing or eliciting information from state employees or members of the
general public.
Complexity: Requires a combination of job functions
using minimal judgment to perform a variety of job tasks according to clearly
prescribed standard practices and procedures.
Independent Action: Requires a range of choice in applying
a number of technical or administrative policies under general direction and
making routine decisions or in recommending modifications in work procedures
for approval by supervisor.
MINIMUM QUALIFICATIONS:
Education: Bachelor’s degree from a recognized
college or university with a major study in business administration or in one
of the social sciences.
Experience: No experience required. Applicants who are substituting
experience for the Bachelor’s degree may use positions such as Clerk
Interviewer, Case Technician, Case Aide, Tax Forms Examiner, Executive
Secretary or other responsibilities at the level of the positions mentioned. For positions outside of state
government, acceptable experience will be in jobs such as Personnel Assistant,
Claims Examiner or Auditor, Bank Teller, Administrative Assistant, Teacher
Assistant, Store Manager or in a related type position at the same or higher
responsibility level.
License/Certification: None required
SPECIAL REQUIREMENTS:
1. For appointment consideration,
Certifying Officer Trainee applicants must successfully participate in a
written examination measuring possession of knowledge, skills, and abilities
identified as necessary for satisfactory job performance by this class
specification.
2. The probationary period for Certifying
Officer Trainee will continue until the incumbent meets the following criteria:
(a)
Certification by Manager after six months of employment that employee
meets expectations of job accountabilities and/or has received cross training, and
(b) possession of the equivalent of a
bachelor’s degree and one year of related work experience.
RECOMMENDED WORK TRAITS: Knowledge of labor and industrial
conditions within the state, occupational trends, requirements for jobs and
methods and policies of securing information relative to jobs. Knowledge of the use and interpretation
of labor market conditions and relative information. Some knowledge of unemployment compensation laws, the Social
Security Act, workers’ compensation laws, and wage and hour laws and policies
and programs affecting employment.
Knowledge of interviewing and placement techniques. Knowledge of unemployment compensation
benefit payment procedures, rules and regulations. Ability to make decisions based upon factual
information. Ability to establish
and maintain effective working relationships with educational, training, social
and other community agencies and organizations. Must be willing to maintain appearance appropriate to
assigned duties and responsibilities and determined by the agency appointing
authority.
DISCLAIMER STATEMENT: This class specification is descriptive
of general duties and is not intended to list every specific function of this
class title.
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