STATE OF NEW HAMPSHIRE
HUMAN RESOURCES
CLASSIFICATION: CHIEF TELEPHONE OPERATOR
Class Code: 1940-08
Date Established: 07-01-50
Occupational Code: 1-1-4
Date of Last Revision: 12-28-01
BASIC PURPOSE: To perform supervisory duties and to
participate in the operation of a centralized switchboard.
CHARACTERISTIC DUTIES AND RESPONSIBILITIES:
·
Monitors daily
activities of the switchboard work unit.
·
Schedules coverage
and operates switchboard to relay incoming, outgoing and inter-office calls.
·
Refers callers to the
appropriate work unit which can provide necessary assistance.
·
Acts as a liaison
between the exchange and the local telephone office in reporting all trouble
conditions.
·
Performs keyboard
entry duties as required for daily entry and word processing.
·
Performs a variety of
typing and clerical tasks upon assignment.
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DISTINGUISHING FACTORS:
Skill: Requires skill in applying instructions
to accomplish different job functions OR in operating machines for a variety of
different purposes.
Knowledge: Requires understanding and using
business or trades vocabulary or basic arithmetic to perform standard operating
procedures.
Impact Requires responsibility for
contributing to agency objectives by ensuring the accuracy of support
activities within one or more organizational units. Errors at this level affect the work of others or have
measurable monetary consequences, and require verification and correction in
order to complete succeeding work operations.
Supervision: Requires partial supervision of other
employees doing work which is related or similar to the supervisor, including
assigning job duties, providing training, giving instructions and checking
work.
Working Conditions: Requires performing regular job
functions under good conditions in a safe working environment.
Physical Demands: Requires light work, including
continuous walking or operating simple equipment for extended periods of time
as well as occasional strenuous activities such as reaching or bending.
Communication: Requires obtaining and exchanging
information, referring inquiries to the appropriate source, or responding to
questions from state employees or members of the general public.
Complexity: Requires a combination of job functions
using minimal judgment to perform a variety of job tasks according to clearly
prescribed standard practices and procedures.
Independent Action: Requires making a limited number of
choices in selecting among alternative courses of action under supervisory
guidance and in performing job functions according to a variety of prescribed
policies or procedures.
MINIMUM QUALIFICATIONS:
Education: Completion of high school or G.E.D.
equivalent. Each additional year
of approved formal education may be substituted for one year of required work
experience.
Experience: One year's experience in clerical or
receptionist duties, six months of which shall have been as a telephone
operator.
License/Certification: None required.
RECOMMENDED WORK TRAITS: Ability to operate a computer
keyboard. Ability to provide and
obtain information in a tactful manner.
Ability to exercise partial supervision and to participate in training
spare operators. Ability to
establish and maintain harmonious working relationships with subordinates,
other employees and the general public.
Must be willing to maintain appearance appropriate to assigned duties
and responsibilities as determined by the agency appointing authority.
DISCLAIMER STATEMENT: This class specification is descriptive
of general duties and is not intended to list every specific function of this
class title.
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Last Updated 05/10/02
URL: /hr/classspec_c/1940.htm