STATE OF
HUMAN RESOURCES
CLASSIFICATION: INFORMATION CENTER ATTENDANT II
Class Code: 5188-08 Date Established: 12-06-74
Occupational Code: 5-1-5 Date of Last Revision: 09-14-09
BASIC PURPOSE: To supervise the day to day operation of a
rest area while maintaining and protecting facilities, providing travel and
tourist information and providing general assistance to the public.
CHARACTERISTIC DUTIES AND RESPONSIBILITIES:
·
Supervises
various aspects of a rest area including preliminary payroll preparation, work
schedules, and leave approvals.
·
Maintains
highway safety rest area buildings and grounds to ensure a safe and clean
facility and enforces rest area safety regulations.
·
Receives,
displays and distributes bulletins and other printed material relating to daily
ski conditions, fall foliage and special events scheduled throughout the state.
·
Maintains a
current file of reference material and literature relating to resorts and their
respective activities and provides subject information to the public.
·
Updates
building inventory and stock and monitors oil deliveries.
·
Maintains a
current knowledge of statewide travel conditions.
·
Determines and
reports highway and weather conditions to provide current data to the
Department of Transportation offices, field crews, and the US Weather Bureau.
·
Summons or
provides aid to assist travelers in both highway and personal emergencies.
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DISTINGUISHING FACTORS:
Skill: Requires skill in applying instructions to
accomplish different job functions OR in operating machines for a variety of
different purposes.
Knowledge: Requires understanding and using business or
trades vocabulary or basic arithmetic to perform standard operating procedures.
Impact: Requires responsibility for contributing to
agency objectives by ensuring the accuracy of support activities within one or
more organizational units. Errors at
this level affect the work of others or have measurable monetary consequences,
and require immediate verification and correction in order to complete
succeeding work operations.
Supervision: Requires partial supervision of other
employees doing work which is related or similar to the supervisor, including
assigning job duties, providing training, giving instructions and checking
work.
Working Conditions: Requires performing regular job functions in
a controlled environment with minimal exposure to disagreeable job elements and
little risk of hazard to physical or mental health.
Physical Demands: Requires light work, including continuous
walking or operating simple equipment for extended periods of time as well as
occasional strenuous activities such as reaching or bending.
Communication: Requires obtaining and exchanging
information, referring inquiries to the appropriate source, or responding to
questions from state employees or members of the general public.
Complexity: Requires a combination of job functions using
minimal judgment to perform a variety of job tasks according to clearly
prescribed standard practices and procedures.
Independent Action: Requires making a limited number of choices
in selecting among alternative courses of action under supervisory guidance and
in performing job functions according to a variety of prescribed policies or
procedures.
MINIMUM QUALIFICATIONS:
Education: Graduation from high school, G.E.D. or its
equivalent.
Experience: One years’ experience in positions
which involve frequent contact with the general public such as retail sales,
governmental service or as a receptionist.
Each additional year of approved work experience may be substituted for
one year of required formal education.
License/Certification: None required.
RECOMMENDED WORK TRAITS: Working knowledge of the social and cultural
history of the state. Working knowledge
of tourist attractions and methods, practices and procedures for dissemination
of information to tourists. Skill in
providing basic supervision. Ability to
establish and maintain simple inventory and records. Ability to carry out instructions. Ability to establish and maintain harmonious
relationships with other employees and the general public. Must be willing to maintain appearance
appropriate to assigned duties and responsibilities as determined by the agency
appointing authority.
DISCLAIMER STATEMENT: This class specification is descriptive of
general duties and is not intended to list every specific function of this
class title.
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