STATE OF NEW HAMPSHIRE
HUMAN RESOURCES
CLASSIFICATION: SENIOR CLERK
INTERVIEWER
Class
Code: 8127-10
Date Established: 02-10-87
Occupational
Code: 1-2-2
Date of Last Revision: 12-28-01
BASIC
PURPOSE: To perform interviews for the purpose
of gathering and disseminating data or information concerning agency services
or regulations that benefit the general public.
CHARACTERISTIC
DUTIES AND RESPONSIBILITIES:
·
Interviews applicants
to determine eligibility for agency programs and refers to the appropriate
agency service.
·
Exercises partial
supervision over other employees performing similar clerical tasks.
·
Explains various
programs or application procedures and advises individuals of alternative or
appropriate courses of action.
·
Creates and maintains
data or case files and compiles applicable forms and records to update a filing
system or computer database.
·
Checks completed
applications for accuracy and assists in updating old data information or
applications.
·
Receives and
distributes incoming mail and routes incoming phone calls.
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DISTINGUISHING
FACTORS:
Skill: Requires skill
in recommending routine changes in standardized operating procedures OR in
retrieving, compiling and reporting data according to established procedures OR
in operating complex machines.
Knowledge: Requires
understanding and using business or trades vocabulary or basic arithmetic to
perform standard operating procedures.
Impact: Requires
responsibility for contributing to immediate, ongoing agency objectives by
facilitating the direct provision of services to the public or other state
agencies. Errors at this level
result in inaccurate reports or invalid test results and require significant
investment of time and resources to detect.
Supervision: Requires
partial supervision of other employees doing work which is related or similar
to the supervisor, including assigning job duties, providing training, giving
instructions and checking work.
Working
Conditions: Requires performing regular job
functions under good conditions in a safe working environment.
Physical
Demands: Requires sedentary work, including
continuous sitting or occasional standing and walking.
Communication: Requires
explaining facts, interpreting situations, or advising individuals of
alternative or appropriate courses of action. This level also requires interviewing or eliciting
information from state employees or members of the general public.
Complexity: Requires a
combination of job functions using minimal judgment to perform a variety of job
tasks according to clearly prescribed standard practices and procedures.
Independent
Action: Requires making a limited number of
choices in selecting among alternative courses of action under supervisory
guidance and in performing job functions according to a variety of prescribed
policies or procedures.
MINIMUM
QUALIFICATIONS:
Education: High school
diploma or G.E.D. equivalent, including or supplemented by courses in typing
and business office practices.
Each additional year of approved formal education may be substituted for
one year of required work experience.
Experience: Three years'
experience in clerical work, one year of which shall have involved public
contact and receptionist work.
License/Certification: None required.
SPECIAL
REQUIREMENTS: For appointment consideration, Senior
Clerk Interviewer applicants must successfully participate in a written
examination and straight copy typing exercise measuring possession of
knowledge, skills and abilities identified as necessary for satisfactory job
performance by this class specification.
RECOMMENDED
WORK TRAITS: Knowledge of the goals and objectives
of the department or division programs.
Knowledge of the procedures and practices involved in interviewing. Ability to understand the problems of
the agency's clientele. Ability to
exercise sound judgment in appraising situations and making decisions. Ability to express ideas clearly and
concisely. Ability to establish
and maintain effective working relationships with associates, attorneys,
representatives of other governmental agencies and community groups and the
general public. Must be willing to
maintain appearance appropriate to assigned duties and responsibilities as
determined by the agency appointing authority.
DISCLAIMER
STATEMENT: This class specification is descriptive
of general duties and is not intended to list every specific function of this
class title.
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