Class Code:  8560-19                                       Date Established:  02-20-85           


Occupational Code:  7-1-2                               Date of Last Revision:  12-28-01


BASIC PURPOSE:  To supervise subordinate employees in an established agency program or portion of a larger program within a specified organizational unit.




        Assigns and supervises the work of an organizational unit, with responsibility for employee performance appraisal.


        Assists in preparing documentation for unit budget requests and supervises the preparation of a variety of records relating to unit functions.


        Trains subordinates in the functions performed within a specified organizational unit. 


        Investigates complaints and meets with the public to resolve agency problems by referring unusual situations to an administrator with suggestions for problem resolution.


        Performs research activities on projects as requested by an administrator, including preparing and submitting written reports and summaries.





Skill:  Requires skill in recommending routine changes in standardized operating procedures OR in retrieving, compiling and reporting data according to established procedures OR in operating complex machines.


Knowledge:  Requires logical or scientific understanding to analyze problems of a specialized or professional nature in a particular field.


Impact:  Requires responsibility for contributing to immediate, ongoing agency objectives by facilitating the direct provision of services to the public or other state agencies.  Errors at this level result in inaccurate reports or invalid test results and require significant investment of time and resources to detect.


Supervision:  Requires direct supervision of programs or of employees doing work which differs from the supervisor, including disciplining employees, solving personnel problems, recommending hiring and firing employees, and developing work methods.  The supervisor in this position manages a working unit or section with responsibility for employee performance appraisal.


Working Conditions:  Requires performing regular job functions in a controlled environment with minimal exposure to disagreeable job elements and little risk of hazard to physical or mental health.


Physical Demands:  Requires light work, including continuous walking or operating simple equipment for extended periods of time as well as occasional strenuous activities such as reaching or bending.


Communication:  Requires summarizing data, preparing reports and making recommendations based on findings which contribute to solving problems and achieving work objectives.  This level also requires presenting information for use by administrative-level managers in making decisions.




Complexity:  Requires a combination of job functions to establish facts, to draw daily operational conclusions, or to solve practical problems.  This level also requires providing a variety of alternative solutions where only limited standardization exists.


Independent Action:  Requires a range of choice in applying a number of technical or administrative policies under general direction and in making routine decisions or in recommending modifications in work procedures for approval by supervisor.




Education:  Bachelor's degree from a recognized college or university with major study in a field relevant to program area in which position is assigned.  Each additional year of approved formal education may be substituted for one year of required work experience.


Experience:  Two years' experience in a field or occupation relevant to program area in which position is assigned.  Each additional year of approved work experience may be substituted for one year of required formal education.


License/Certification:  License or registration required if necessary for performing professional job accountabilities.




1.  Specific degree and experience requirements must be tailored to meet documented recruitment needs of the agency or department.  All specific minimum qualifications must be stated on the supplemental job description and approved by the Division of Personnel prior to posting at the agency level.


2.  For appointment consideration, Supervisor I applicants must successfully participate in a structured interview measuring possession of knowledge, skills and abilities identified as necessary for satisfactory job performance by this class specification.  The structured interview is developed and administered, according to Division of Personnel guidelines, by representatives of the state agency in which the vacancy exists.


RECOMMENDED WORK TRAITS:  Considerable knowledge of New Hampshire laws pertaining to the specific program supervised.  Considerable knowledge of departmental or agency rules and regulations.  Knowledge of individual and group behavior.  Ability to plan, supervise, coordinate and direct the work of others.  Ability to evaluate situations.  Ability to communicate effectively orally and in writing. Ability to establish and maintain effective working relationships with co-workers, governmental agencies and the public.  Must be willing to maintain appearance appropriate to assigned duties and responsibilities as determined by the agency appointing authority.


DISCLAIMER STATEMENT:  This class specification is descriptive of general duties and is not intended to list every specific function of this class title.


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Last Updated 05/10/02
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