STATE OF NEW HAMPSHIRE
HUMAN RESOURCES
CLASSIFICATION: SUPERVISOR I
Class Code: 8560-19
Date Established: 02-20-85
Occupational Code: 7-1-2
Date of Last Revision: 12-28-01
BASIC PURPOSE: To supervise subordinate employees in
an established agency program or portion of a larger program within a specified
organizational unit.
CHARACTERISTIC DUTIES AND RESPONSIBILITIES:
·
Assigns and
supervises the work of an organizational unit, with responsibility for employee
performance appraisal.
·
Assists in preparing
documentation for unit budget requests and supervises the preparation of a
variety of records relating to unit functions.
·
Trains subordinates
in the functions performed within a specified organizational unit.
·
Investigates
complaints and meets with the public to resolve agency problems by referring
unusual situations to an administrator with suggestions for problem resolution.
·
Performs research
activities on projects as requested by an administrator, including preparing
and submitting written reports and summaries.
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DISTINGUISHING FACTORS:
Skill: Requires skill in recommending routine
changes in standardized operating procedures OR in retrieving, compiling and
reporting data according to established procedures OR in operating complex
machines.
Knowledge: Requires logical or scientific
understanding to analyze problems of a specialized or professional nature in a
particular field.
Impact: Requires responsibility for
contributing to immediate, ongoing agency objectives by facilitating the direct
provision of services to the public or other state agencies. Errors at this level result in
inaccurate reports or invalid test results and require significant investment
of time and resources to detect.
Supervision: Requires direct supervision of programs
or of employees doing work which differs from the supervisor, including
disciplining employees, solving personnel problems, recommending hiring and
firing employees, and developing work methods. The supervisor in this position manages a working unit or
section with responsibility for employee performance appraisal.
Working Conditions: Requires performing regular job
functions in a controlled environment with minimal exposure to disagreeable job
elements and little risk of hazard to physical or mental health.
Physical Demands: Requires light work, including
continuous walking or operating simple equipment for extended periods of time
as well as occasional strenuous activities such as reaching or bending.
Communication: Requires summarizing data, preparing
reports and making recommendations based on findings which contribute to
solving problems and achieving work objectives. This level also requires presenting information for use by
administrative-level managers in making decisions.
Complexity: Requires a combination of job functions
to establish facts, to draw daily operational conclusions, or to solve
practical problems. This level
also requires providing a variety of alternative solutions where only limited
standardization exists.
Independent Action: Requires a range of choice in applying
a number of technical or administrative policies under general direction and in
making routine decisions or in recommending modifications in work procedures
for approval by supervisor.
MINIMUM QUALIFICATIONS:
Education: Bachelor's degree from a recognized
college or university with major study in a field relevant to program area in
which position is assigned. Each
additional year of approved formal education may be substituted for one year of
required work experience.
Experience: Two years' experience in a field or
occupation relevant to program area in which position is assigned. Each additional year of approved work
experience may be substituted for one year of required formal education.
License/Certification: License or registration required if necessary
for performing professional job accountabilities.
SPECIAL REQUIREMENTS:
1. Specific degree and experience
requirements must be tailored to meet documented recruitment needs of the
agency or department. All specific
minimum qualifications must be stated on the supplemental job description and
approved by the Division of Personnel prior to posting at the agency level.
2. For appointment consideration,
Supervisor I applicants must successfully participate in a structured interview
measuring possession of knowledge, skills and abilities identified as necessary
for satisfactory job performance by this class specification. The structured interview is developed
and administered, according to Division of Personnel guidelines, by
representatives of the state agency in which the vacancy exists.
RECOMMENDED WORK TRAITS: Considerable knowledge of New Hampshire
laws pertaining to the specific program supervised. Considerable knowledge of departmental or agency rules and
regulations. Knowledge of individual
and group behavior. Ability to
plan, supervise, coordinate and direct the work of others. Ability to evaluate situations. Ability to communicate effectively
orally and in writing. Ability to establish and maintain effective working
relationships with co-workers, governmental agencies and the public. Must be willing to maintain appearance
appropriate to assigned duties and responsibilities as determined by the agency
appointing authority.
DISCLAIMER STATEMENT: This class specification is descriptive
of general duties and is not intended to list every specific function of this
class title.
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Last Updated 05/10/02
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