STATE OF NEW HAMPSHIRE
CLASSIFICATION: SUPERVISOR OF COMPUTER OPERATIONS
Class Code: 8745-19 Date Established: 08-22-00
Occupational Code: 9-3-6 Date of Last Revision: 12-28-01
BASIC PURPOSE: To supervise the operation and maintenance of a computer complex with responsibility for scheduling computer time on various work shifts.
CHARACTERISTIC DUTIES AND RESPONSIBILITIES:
· Supervises and monitors the activities of computer operations staff including training.
· Reviews work of computer operations personnel to assure accuracy of completed assignments and conducts annual performance reviews of staff.
· Assigns duties to employees and schedules computer time on different work shifts to ensure efficient use of equipment and to meet production schedules.
· Establishes and reviews schedules for computer equipment and preventative maintenance.
· Meets with programmers in testing new and revised programs and with supervisory and data processing personnel in other work units to eliminate errors and encourage efficiency.
· Discusses new and revised operations system software with systems programmers to provide an effective operating environment and to eliminate errors.
Skill: Requires skill in developing formats and procedures for special applications OR in investigating and reviewing the use of equipment and data for a specialized function.
Knowledge: Requires knowledge of business practices and procedures or technical training in a craft or trade, including working from detailed instructions, to apply knowledge in a variety of practical situations.
Impact: Requires responsibility for contributing to immediate, ongoing agency objectives by facilitating the direct provision of services to the public or other state agencies. Errors at this level result in inaccurate reports or invalid test results and require significant investment of time and resources to detect.
Supervision: Requires direct supervision of programs or of employees doing work which differs from the supervisor, including disciplining employees, solving personnel problems, recommending hiring and firing employees, and developing work methods. The supervisor in this position manages a working unit or section with responsibility for employee performance appraisal.
Working Conditions: Requires performing regular job functions in a controlled environment with minimal exposure to disagreeable job elements and little risk of hazard to physical or mental health.
Physical Demands: Requires light work, including continuous walking or operating simple equipment for extended periods of time as well as occasional strenuous activities such as reaching or bending.
Communication: Requires explaining facts, interpreting situations, or advising individuals of alternative or appropriate courses of action. This level also requires interviewing or eliciting information from state employees or members of the general public.
Complexity: Requires a combination of job functions to establish facts, to draw daily operational conclusions, or to solve practical problems. This level also requires providing a variety of alternative solutions where only limited standardization exists.
Independent Action: Requires objective assessment in analyzing and developing new work methods and procedures subject to periodic review and in making decisions according to established technical, professional or administrative standards.
Education: Associate's degree from a recognized college or technical institute with major study in computer science or data processing. Each additional year of approved formal education may be substituted for one year of required work experience.
Experience: Three years' experience in computer operations, two years of which shall have been in a supervisory capacity. Each additional year of approved work experience may be substituted for one year of required formal education.
License/Certification: None required.
RECOMMENDED WORK TRAITS: Extensive knowledge of the operation, nomenclature and capacities of electronic computer equipment and of the application of such equipment. Working knowledge of computer programming, file management for tape or disk systems and coding techniques. Skill in conducting error analyses and in resolving machine malfunctions. Ability to schedule work of subordinates and to give clear verbal instructions. Ability to establish and maintain harmonious relationships with associates and other agencies. Must be willing to maintain appearance appropriate to assigned duties and responsibilities as determined by the agency appointing authority.
DISCLAIMER STATEMENT: This class specification is descriptive of general duties and is not intended to list every specific function of this class title.
Last Updated 05/10/02