STATE OF NEW HAMPSHIRE
HUMAN RESOURCES
CLASSIFICATION: SUPERVISOR OF
COMPUTER OPERATIONS
Class
Code: 8745-19
Date Established: 08-22-00
Occupational
Code: 9-3-6
Date of Last Revision: 12-28-01
BASIC
PURPOSE: To supervise the operation and
maintenance of a computer complex with responsibility for scheduling computer
time on various work shifts.
CHARACTERISTIC
DUTIES AND RESPONSIBILITIES:
·
Supervises and
monitors the activities of computer operations staff including training.
·
Reviews work of
computer operations personnel to assure accuracy of completed assignments and
conducts annual performance reviews of staff.
·
Assigns duties to
employees and schedules computer time on different work shifts to ensure
efficient use of equipment and to meet production schedules.
·
Establishes and
reviews schedules for computer equipment and preventative maintenance.
·
Meets with
programmers in testing new and revised programs and with supervisory and data
processing personnel in other work units to eliminate errors and encourage
efficiency.
·
Discusses new and
revised operations system software with systems programmers to provide an
effective operating environment and to eliminate errors.
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DISTINGUISHING
FACTORS:
Skill: Requires skill
in developing formats and procedures for special applications OR in
investigating and reviewing the use of equipment and data for a specialized
function.
Knowledge: Requires
knowledge of business practices and procedures or technical training in a craft
or trade, including working from detailed instructions, to apply knowledge in a
variety of practical situations.
Impact: Requires
responsibility for contributing to immediate, ongoing agency objectives by
facilitating the direct provision of services to the public or other state
agencies. Errors at this level
result in inaccurate reports or invalid test results and require significant
investment of time and resources to detect.
Supervision: Requires
direct supervision of programs or of employees doing work which differs from
the supervisor, including disciplining employees, solving personnel problems,
recommending hiring and firing employees, and developing work methods. The supervisor in this position manages
a working unit or section with responsibility for employee performance
appraisal.
Working
Conditions: Requires performing regular job
functions in a controlled environment with minimal exposure to disagreeable job
elements and little risk of hazard to physical or mental health.
Physical
Demands: Requires light work, including
continuous walking or operating simple equipment for extended periods of time
as well as occasional strenuous activities such as reaching or bending.
Communication: Requires
explaining facts, interpreting situations, or advising individuals of
alternative or appropriate courses of action. This level also requires interviewing or eliciting
information from state employees or members of the general public.
Complexity: Requires a
combination of job functions to establish facts, to draw daily operational
conclusions, or to solve practical problems. This level also requires providing a variety of alternative
solutions where only limited standardization exists.
Independent
Action: Requires objective assessment in
analyzing and developing new work methods and procedures subject to periodic
review and in making decisions according to established technical, professional
or administrative standards.
MINIMUM
QUALIFICATIONS:
Education: Associate's
degree from a recognized college or technical institute with major study in
computer science or data processing.
Each additional year of approved formal education may be substituted for
one year of required work experience.
Experience: Three years'
experience in computer operations, two years of which shall have been in a
supervisory capacity. Each
additional year of approved work experience may be substituted for one year of
required formal education.
License/Certification: None required.
RECOMMENDED
WORK TRAITS: Extensive knowledge of the operation,
nomenclature and capacities of electronic computer equipment and of the
application of such equipment.
Working knowledge of computer programming, file management for tape or
disk systems and coding techniques.
Skill in conducting error analyses and in resolving machine
malfunctions. Ability to schedule
work of subordinates and to give clear verbal instructions. Ability to establish and maintain
harmonious relationships with associates and other agencies. Must be willing to maintain appearance
appropriate to assigned duties and responsibilities as determined by the agency
appointing authority.
DISCLAIMER
STATEMENT: This class specification is descriptive
of general duties and is not intended to list every specific function of this
class title.
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Last Updated 05/10/02
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