CLASSIFICATION: SUPERVISOR OF QUALITY CONTROL
Class Code: 8812-24 Date Established: 11-27-01
Occupational Code: 7-7-3 Date of Last Revision:
12-28-01
BASIC PURPOSE: To supervise a quality control unit with
responsibility for reviewing the unemployment compensation benefit payment
process.
CHARACTERISTIC DUTIES AND RESPONSIBILITIES:
·
Plans, supervises and
directs the Quality Control Program.
·
Monitors the investigative
process within the Quality Control Unit to ensure accuracy and timeliness.
·
Prepares plans, reports
and analyses required by federal and state agencies.
· Analyzes results of
quarterly and annual findings to provide feedback to superiors and federal
monitors to foster continuous program improvement.
· Trains staff in the
use of computer systems to produce required reports, and monitors systems
to ensure validity of databases.
· Meets and confers with
representatives of federal and state agencies to exchange information and
provide assistance relative to unemployment insurance programs.
·
Conducts staff meetings
and training sessions to inform staff of changes in law, programs and policies.
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DISTINGUISHING FACTORS:
Skill: Requires skill in developing formats and
procedures for special applications OR in investigating and reviewing the use
of equipment and data for a specialized function.
Knowledge: Requires logical or scientific understanding
to analyze problems of a specialized or professional nature in a particular
field.
Impact: Requires responsibility for achieving direct
service objectives by assessing agency service needs and making preliminary
recommendations for the development of alternative short-term program policies
or procedures. Errors at this level
result in incomplete assessments or misleading recommendations causing a
disruption of agency programs or policies.
Supervision: Requires direct supervision of programs or
of employees doing work which differs from the supervisor, including
disciplining employees, solving personnel problems, recommending hiring and
firing employees, and developing work methods.
The supervisor in this position manages a working unit or section with
responsibility for employee performance appraisal.
Working Conditions: Requires performing regular job functions in
a controlled environment with minimal exposure to disagreeable job elements and
little risk of hazard to physical or mental health.
Physical Demands: Requires light work, including continuous
walking or operating simple equipment for extended periods of time as well as
occasional strenuous activities such as reaching or bending.
Communication: Requires reviewing summaries and reports and
making decisions to solve problems or to achieve work objectives as well as
articulating and expressing those solutions and goals. This level also requires formal presentations
of solutions and goals to employees and the general public to increase the
responsiveness of the agency toward the demands of its client system.
Complexity: Requires coordinating a combination of
diverse job functions in order to integrate professional and technical agency
goals. This level also requires
considerable judgment to implement a sequence of operations or actions.
Independent Action: Requires independent judgment in planning
and evaluating work procedures and in supervising the development of
professional, technical and managerial standards under administrative direction
and according to broad departmental guidelines.
MINIMUM QUALIFICATIONS:
Education: Bachelor’s degree from a recognized college
or university.
Experience: five years’ experience in claims
adjudication, investigative and professional auditing or fact finding with
unemployment compensation activities, two years of which must have been with
the N.H. Employment Security at the level of Certifying Officer III or comparable
organizational level, and one year of which must have involved supervisory
experience which could have been obtained within, or outside of, the
agency. Those candidates lacking
supervisory experience must be willing to attend and receive certification from
the Certified Public Management Program under the C.P.S. one year program. Each additional year of approved work
experience may be substituted for one year of required formal education.
License/Certification: None required.
SPECIAL REQUIREMENTS:
For appointment
consideration, class title applicants must successfully participate in a
structured interview measuring possession of knowledge, skills and abilities
identified as necessary for satisfactory job performance by this class
specification. The structured interview
is developed and administered, according to Division of Personnel guidelines,
by representatives of the state agency in which the vacancy exists.
RECOMMENDED WORK TRAITS: Considerable knowledge of federal and state
laws and regulations governing the programs to which assigned. Considerable knowledge of the organization
and operations of the department or agency in which the position is
assigned. Considerable knowledge of
program administration and evaluation.
Working knowledge of research and planning methods and planning
techniques. Working knowledge of
computer systems, management information systems, and electronic data
processing. Working knowledge of
software applications used by the department or agency and the use of modern
office equipment. Ability to detect and
define program areas and causes and to create and develop effective solutions,
including the exercise of sound judgement in evaluating situations, planning
action, making decisions, and setting priorities. Ability to work independently to develop new or alternative
approaches to meet changing and variable conditions. Ability to communicate effectively orally and in writing. Ability to establish and maintain effective
working relationships with subordinates, associates, and professional
organizations. Must be willing to
maintain appearance appropriate to assigned duties and responsibilities as
determined by the agency appointing authority.
DISCLAIMER STATEMENT: This class specification is descriptive of
general duties and is not intended to list every specific function of this
class title.
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