STATE OF NEW HAMPSHIRE
CLASSIFICATION: SUPERVISOR OF BENEFIT PAYMENT CONTROL
Class Code: 8934-24 Date Established: 11-02-92
Occupational Code: 7-7-3 Date of Last Revision: 12-28-01
BASIC PURPOSE: To supervise the Benefit Payment Control Unit with responsibility for reviewing, analyzing and evaluating program objectives, policies and operations, and making recommendations for changes.
CHARACTERISTIC DUTIES AND RESPONSIBILITIES:
· Plans and directs the activities of the Benefit Payment Control Unit in the identification, detection and investigation of possible fraud under the unemployment compensation law.
· Reviews completed investigations consults with agency attorneys to determine if civil or criminal action is warranted.
· Renders administrative decisions on fraud cases to establish disqualifications, overpayments, and penalties.
· Reviews records of occurrences and types of fraud overpayments, and makes recommendations for policy or procedural changes.
· Supervises activities to locate debtors and prepare affidavits to enable the collection of delinquent benefit overpayments or taxes.
· Provides attorneys with additional documentation and factual information as required for cases to be prosecuted.
· Supervises or conducts as required, investigations related to internal security to maintain agency and program integrity.
Skill: Requires skill in developing formats and procedures for special applications OR in investigating and reviewing the use of equipment and data for a specialized function.
Knowledge: Requires logical or scientific understanding to analyze problems of a specialized or professional nature in a particular field.
Impact: Requires responsibility for achieving direct service objectives by assessing agency service needs and making preliminary recommendations for the development of alternative short-term program policies or procedures. Errors at this level result in incomplete assessments or misleading recommendations causing a disruption of agency programs or policies.
Supervision: Requires direct supervision of programs or of employees doing work which differs from the supervisor, including disciplining employees, solving personnel problems, recommending hiring and firing employees, and developing work methods. The supervisor in this position manages a working unit or section with responsibility for employee performance appraisal.
Working Conditions: Requires performing regular job functions in a controlled environment with minimal exposure to disagreeable job elements and little risk of hazard to physical or mental health.
Physical Demands: Requires light work, including continuous walking or operating simple equipment for extended periods of time as well as occasional strenuous activities such as reaching or bending.
Communication: Requires reviewing summaries and reports and making management level decisions to solve problems or to achieve work objectives as well as articulating and expressing those solutions and goals. This level also requires formal presentations of solutions and goals to employees and the general public to increase the responsiveness of the agency toward the demands of its client system.
Complexity: Requires coordinating a combination of diverse job functions in order to integrate professional and technical agency goals. This level also requires considerable judgment to implement a sequence of operations or actions.
Independent Action: Requires independent judgment in planning and evaluating work procedures and in supervising the development of professional, technical and managerial standards under administrative direction and according to broad departmental guidelines.
Education: Bachelor's degree from a recognized college or university.
Experience: Five years' experience in claims adjudicating, investigative and professional auditing or fact finding with unemployment compensation activities, two years of which must have been with the N.H. Employment Security at the level of Certifying Officer III or comparable organizational level, and one year of which must have involved supervisory experience which could have been obtained within, or outside of, the agency. Those candidates lacking supervisory experience must be willing to attend and receive certification from the Certified Public Management Program under the C.P.S - one year program. Each additional year of approved work experience may be substituted for one year of required formal education.
License/Certification: Eligibility for New Hampshire driver's license. Must possess or be eligible to obtain a Justice of the Peace commission.
For appointment consideration, Supervisor of Benefit Payment Control applicants must successfully participate in a structured interview measuring possession of knowledge, skills and abilities identified as necessary for satisfactory job performance by this class specification. The structured interview is developed and administered, according to Division of Personnel guidelines, by representatives of the state agency in which the vacancy exists.
RECOMMENDED WORK TRAITS: Thorough knowledge of modern approved methods, practices and procedures of investigation work relative to fraud and claims overpayment. Extensive knowledge of court practices and procedures. Knowledge of modern accounting principles, practices and procedures. Ability to analyze widely divergent elements of company financial and personnel records. Ability to locate individuals, collect information and conduct personal interviews. Ability to establish and maintain effective working relationships with employers, federal, state and local governmental officials, industrial officials and the general public. Must be willing to maintain appearance appropriate to assigned duties and responsibilities as determined by the agency appointing authority.
DISCLAIMER STATEMENT: This class specification is descriptive of general duties and is not intended to list every specific function of this class title.
Last Updated 05/10/02