STATE OF NEW HAMPSHIRE
HUMAN RESOURCES
CLASSIFICATION: SUPERVISOR OF
BENEFIT PAYMENT CONTROL
Class Code: 8934-24
Date Established: 11-02-92
Occupational
Code: 7-7-3
Date of Last Revision: 12-28-01
BASIC PURPOSE: To supervise
the Benefit Payment Control Unit with responsibility for reviewing, analyzing
and evaluating program objectives, policies and operations, and making
recommendations for changes.
CHARACTERISTIC
DUTIES AND RESPONSIBILITIES:
·
Plans and directs the
activities of the Benefit Payment Control Unit in the identification, detection
and investigation of possible fraud under the unemployment compensation law.
·
Reviews completed
investigations consults with agency attorneys to determine if civil or criminal
action is warranted.
·
Renders
administrative decisions on fraud cases to establish disqualifications,
overpayments, and penalties.
·
Reviews records of
occurrences and types of fraud overpayments, and makes recommendations for
policy or procedural changes.
·
Supervises activities
to locate debtors and prepare affidavits to enable the collection of delinquent
benefit overpayments or taxes.
·
Provides attorneys
with additional documentation and factual information as required for cases to
be prosecuted.
·
Supervises or
conducts as required, investigations related to internal security to maintain
agency and program integrity.
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DISTINGUISHING
FACTORS:
Skill: Requires skill
in developing formats and procedures for special applications OR in
investigating and reviewing the use of equipment and data for a specialized
function.
Knowledge: Requires
logical or scientific understanding to analyze problems of a specialized or
professional nature in a particular field.
Impact: Requires
responsibility for achieving direct service objectives by assessing agency
service needs and making preliminary recommendations for the development of
alternative short-term program policies or procedures. Errors at this level result in
incomplete assessments or misleading recommendations causing a disruption of
agency programs or policies.
Supervision: Requires
direct supervision of programs or of employees doing work which differs from
the supervisor, including disciplining employees, solving personnel problems,
recommending hiring and firing employees, and developing work methods. The supervisor in this position manages
a working unit or section with responsibility for employee performance
appraisal.
Working
Conditions: Requires performing regular job
functions in a controlled environment with minimal exposure to disagreeable job
elements and little risk of hazard to physical or mental health.
Physical
Demands: Requires light work, including
continuous walking or operating simple equipment for extended periods of time
as well as occasional strenuous activities such as reaching or bending.
Communication: Requires
reviewing summaries and reports and making management level decisions to solve
problems or to achieve work objectives as well as articulating and expressing
those solutions and goals. This
level also requires formal presentations of solutions and goals to employees
and the general public to increase the responsiveness of the agency toward the
demands of its client system.
Complexity: Requires
coordinating a combination of diverse job functions in order to integrate
professional and technical agency goals.
This level also requires considerable judgment to implement a sequence
of operations or actions.
Independent
Action: Requires independent judgment in
planning and evaluating work procedures and in supervising the development of
professional, technical and managerial standards under administrative direction
and according to broad departmental guidelines.
MINIMUM
QUALIFICATIONS:
Education: Bachelor's
degree from a recognized college or university.
Experience: Five years'
experience in claims adjudicating, investigative and professional auditing or
fact finding with unemployment compensation activities, two years of which must
have been with the N.H. Employment Security at the level of Certifying Officer
III or comparable organizational level, and one year of which must have
involved supervisory experience which could have been obtained within, or
outside of, the agency. Those
candidates lacking supervisory experience must be willing to attend and receive
certification from the Certified Public Management Program under the C.P.S -
one year program. Each additional
year of approved work experience may be substituted for one year of required
formal education.
License/Certification: Eligibility
for New Hampshire driver's license.
Must possess or be eligible to obtain a Justice of the Peace commission.
SPECIAL
REQUIREMENTS:
For appointment consideration, Supervisor of Benefit Payment
Control applicants must successfully participate in a structured interview
measuring possession of knowledge, skills and abilities identified as necessary
for satisfactory job performance by this class specification. The structured interview is developed
and administered, according to Division of Personnel guidelines, by
representatives of the state agency in which the vacancy exists.
RECOMMENDED
WORK TRAITS: Thorough knowledge of modern approved
methods, practices and procedures of investigation work relative to fraud and
claims overpayment. Extensive
knowledge of court practices and procedures. Knowledge of modern accounting principles, practices and
procedures. Ability to analyze
widely divergent elements of company financial and personnel records. Ability to locate individuals, collect
information and conduct personal interviews. Ability to establish and maintain effective working
relationships with employers, federal, state and local governmental officials,
industrial officials and the general public. Must be willing to maintain appearance appropriate to
assigned duties and responsibilities as determined by the agency appointing
authority.
DISCLAIMER
STATEMENT: This class specification is descriptive
of general duties and is not intended to list every specific function of this
class title.
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