STATE OF NEW HAMPSHIRE
HUMAN RESOURCES
CLASSIFICATION: TOLL ATTENDANT II
Class Code: 9409-11
Date Established: 05-10-71
Occupational Code: 5-1-7
Date of Last Revision: 12-28-01
BASIC PURPOSE: To provide continuity of services by
assisting the Toll Supervisor with direct supervision of the operation of a
toll station during an assigned shift in order to provide accountability of
revenue, traffic counts, security of funds and proper allocation of personnel resources.
CHARACTERISTIC DUTIES AND RESPONSIBILITIES:
·
Assists the Toll
Supervisor in performing management functions at a toll station with
responsibility for work activities during an assigned shift.
·
Prepares toll revenue
deposit bags for transfer to the bank.
·
Assigns and schedules
replacement or additional toll collectors during emergencies.
·
Makes user repairs to
automatic toll collection equipment and exchanges components of malfunctioning
machinery.
·
Prepares records and
reports involving toll collection equipment, traffic statistics, and token
sales.
·
Contacts emergency
motorist services such as wreckers, ambulances and police and fire trucks as
required.
·
Assumes security
responsibility of the Toll Station during the shift.
·
Supervises and
assists in housekeeping chores at toll stations.
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DISTINGUISHING FACTORS:
Skill: Requires skill in recommending routine
changes in standardized operating procedures OR in retrieving, compiling and
reporting data according to established procedures OR in operating complex
machines.
Knowledge: Requires understanding and using
business or trades vocabulary or basic arithmetic to perform standard operating
procedures.
Impact: Requires responsibility for
contributing to agency objectives by ensuring the accuracy of support
activities within one or more organizational units. Errors at this level affect the work of others or have measurable
monetary consequences, and require verification and correction in order to
complete succeeding work operations.
Supervision: Requires partial supervision of other
employees doing work which is related or similar to the supervisor, including
assigning job duties, providing training, giving instructions and checking
work.
Working Conditions: Requires performing regular job
functions in an environment which includes exposure to continuous physical
elements or a number of disagreeable working conditions with frequent exposure
to minor injuries or health hazards.
Physical Demands: Requires medium work, including
continuous strenuous activities such as frequent reaching, bending, or lifting
as well as performing work activities which require fine manual dexterity or
coordination in operating machines or equipment.
Communication: Requires obtaining and exchanging
information, referring inquiries to the appropriate source, or responding to
questions from state employees or members of the general public.
Complexity: Requires a combination of job functions
using minimal judgment to perform a variety of job tasks according to clearly
prescribed standard practices and procedures.
Independent Action: Requires a range of choice in applying
a number of technical or administrative policies under general direction and in
making routine decisions or in recommending modifications in work procedures
for approval by supervisor.
MINIMUM QUALIFICATIONS:
Education: Graduation from high school, G.E.D. or
its equivalent.
Experience: One year's experience in public contact
work, six months of which shall have been as a Toll Attendant I and/or Toll
Attendant (Spare).
License/Certification: Must possess a New Hampshire driver's
license.
RECOMMENDED WORK TRAITS: Knowledge of traffic control methods
and procedures. Knowledge of
first-aid procedure. Knowledge of
basic report procedure and ability to use typewriter and adding machine on a
limited basis. Ability to meet the
public and answer questions in a pleasant and courteous manner. Must be willing to maintain appearance
appropriate to assigned duties and responsibilities as determined by the agency
appointing authority.
DISCLAIMER STATEMENT: This class specification is descriptive
of general duties and is not intended to list every specific function of this
class title.
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Last Updated 08/12/02
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