STATE OF NEW HAMPSHIRE
HUMAN RESOURCES


CLASSIFICATION:  TOLL ATTENDANT II

 

Class Code:  9409-11                                        Date Established:  05-10-71           

 

Occupational Code:  5-1-7                                Date of Last Revision:  12-28-01

 

BASIC PURPOSE:  To provide continuity of services by assisting the Toll Supervisor with direct supervision of the operation of a toll station during an assigned shift in order to provide accountability of revenue, traffic counts, security of funds and proper allocation of personnel resources.

 

CHARACTERISTIC DUTIES AND RESPONSIBILITIES:

 

        Assists the Toll Supervisor in performing management functions at a toll station with responsibility for work activities during an assigned shift.

        Prepares toll revenue deposit bags for transfer to the bank.

 

        Assigns and schedules replacement or additional toll collectors during emergencies.

 

        Makes user repairs to automatic toll collection equipment and exchanges components of malfunctioning machinery.

 

        Prepares records and reports involving toll collection equipment, traffic statistics, and token sales.

 

        Contacts emergency motorist services such as wreckers, ambulances and police and fire trucks as required.

 

        Assumes security responsibility of the Toll Station during the shift.

 

        Supervises and assists in housekeeping chores at toll stations.

 

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DISTINGUISHING FACTORS:

 

Skill:  Requires skill in recommending routine changes in standardized operating procedures OR in retrieving, compiling and reporting data according to established procedures OR in operating complex machines.

 

Knowledge:  Requires understanding and using business or trades vocabulary or basic arithmetic to perform standard operating procedures.

 

Impact:  Requires responsibility for contributing to agency objectives by ensuring the accuracy of support activities within one or more organizational units.  Errors at this level affect the work of others or have measurable monetary consequences, and require verification and correction in order to complete succeeding work operations.

 

Supervision:  Requires partial supervision of other employees doing work which is related or similar to the supervisor, including assigning job duties, providing training, giving instructions and checking work.

 

Working Conditions:  Requires performing regular job functions in an environment which includes exposure to continuous physical elements or a number of disagreeable working conditions with frequent exposure to minor injuries or health hazards.

 

 

 

Physical Demands:  Requires medium work, including continuous strenuous activities such as frequent reaching, bending, or lifting as well as performing work activities which require fine manual dexterity or coordination in operating machines or equipment.

 

Communication:  Requires obtaining and exchanging information, referring inquiries to the appropriate source, or responding to questions from state employees or members of the general public.

 

Complexity:  Requires a combination of job functions using minimal judgment to perform a variety of job tasks according to clearly prescribed standard practices and procedures.

 

Independent Action:  Requires a range of choice in applying a number of technical or administrative policies under general direction and in making routine decisions or in recommending modifications in work procedures for approval by supervisor.

 

MINIMUM QUALIFICATIONS:

 

Education:  Graduation from high school, G.E.D. or its equivalent.

 

Experience:  One year's experience in public contact work, six months of which shall have been as a Toll Attendant I and/or Toll Attendant (Spare).

 

License/Certification:  Must possess a New Hampshire driver's license.

 

RECOMMENDED WORK TRAITS:  Knowledge of traffic control methods and procedures.  Knowledge of first-aid procedure.  Knowledge of basic report procedure and ability to use typewriter and adding machine on a limited basis.  Ability to meet the public and answer questions in a pleasant and courteous manner.  Must be willing to maintain appearance appropriate to assigned duties and responsibilities as determined by the agency appointing authority. 

 

DISCLAIMER STATEMENT:  This class specification is descriptive of general duties and is not intended to list every specific function of this class title.

 


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Last Updated 08/12/02
URL: /hr/classspec_t/9409.htm