STATE OF NEW HAMPSHIRE
CLASSIFICATION: ADMINISTRATIVE SUPERVISOR
Class Code: 0073-17 Date Established: 05-21-92
Occupational Code: 7-1-2 Date of Last Revision: 12-28-01
BASIC PURPOSE: To supervise subordinate employees within a specified agency program or work unit.
CHARACTERISTIC DUTIES AND RESPONSIBILITIES:
Supervises support staff in a work unit, assigning work and reviewing it for completeness, adequacy, accuracy of content, and compliance with agency policy.
· Performs research activities on office needs, and makes recommendations to superiors.
· Assists in training subordinates in the functions performed within a specified organizational unit.
· Attends meetings and training sessions associated with data and word processing and other office-related activities.
· Conducts meetings with subordinates to evaluate work performance.
· Reviews and prepares replies to correspondence and performs other administrative duties, including monitoring program or work unit revenues and expenditures as required.
Skill: Requires skill in recommending routine changes in standardized operating procedures OR in retrieving, compiling and reporting data according to established procedures OR in operating complex machines.
Knowledge: Requires knowledge of business practices and procedures or technical training in a craft or trade, including working from detailed instructions, to apply knowledge in a variety of practical situations.
Impact: Requires responsibility for contributing to immediate, ongoing agency objectives by facilitating the direct provision of services to the public or other state agencies. Errors at this level result in inaccurate reports or invalid test results and require significant investment of time and resources to detect.
Supervision: Requires direct supervision of programs or of employees doing work which differs from the supervisor, including disciplining employees, solving personnel problems, recommending hiring and firing employees, and developing work methods. The supervisor in this position manages a working unit or section with responsibility for employee performance appraisal.
Working Conditions: Requires performing regular job functions in a controlled environment with minimal exposure to disagreeable job elements and little risk of hazard to physical or mental health.
Physical Demands: Requires light work, including continuous walking or operating simple equipment for extended periods of time as well as occasional strenuous activities such as reaching or bending.
Communication: Requires summarizing data, preparing reports and making recommendations based on findings which contribute to solving problems and achieving work objectives. This level also requires presenting information for use by administrative-level managers in making decisions.
Complexity: Requires a combination of job functions to establish facts, to draw daily operational conclusions, or to solve practical problems. This level also requires providing a variety of alternative solutions where only limited standardization exists.
Independent Action: Requires a range of choice in applying a number of technical or administrative policies under general direction and in making routine decisions or in recommending modifications in work procedures for approval by supervisor.
Education: Associate's degree from a recognized college or university with a major study in a field relevant to program area in which the position is assigned. Each additional year of approved formal education may be substituted for one year of required work experience.
Experience: Three years' experience in a field or occupation relevant to program area in which position is assigned. Each additional year of approved work experience may be substituted for one year of required formal education.
License/Certification: None required.
For appointment consideration, Administrative Supervisor applicants must successfully participate in a structured interview measuring possession of knowledge, skills and abilities identified as necessary for satisfactory job performance by this class specification. The structured interview is developed and administered, according to Division of Personnel guidelines, by representatives of the state agency in which the vacancy exists.
Specific degree and experience requirements must be tailored to meet documented recruitment needs of the agency or department. All specific minimum qualifications must be stated on the supplemental job description and approved by the Division of Personnel prior to posting at the agency level.
RECOMMENDED WORK TRAITS: Knowledge of departmental or agency rules and regulations. Knowledge of modern practices and principles of public or business administration. Knowledge of modern office methods and procedures. Knowledge of word and data processing and its application to the agency to which the position is assigned. Ability to plan, assign and supervise the work of others. Ability to conduct research studies and analysis contributing to operational procedures of the agency. Ability to meet the public and to resolve problems with courtesy and dispatch. Ability to write effectively and to carry out complex written or oral instructions. Ability to work without direct supervision and to interpret verbal and statistical reports. Ability to establish and maintain effective working relationships with administrative officials, other employees and the general public. Must be willing to maintain appearance appropriate to assigned duties and responsibilities as determined by the agency appointing authority.
DISCLAIMER STATEMENT: This class specification is descriptive of general duties and is not intended to list every specific function of this class title.
Last Updated 05/10/02