STATE OF NEW HAMPSHIRE
HUMAN RESOURCES
CLASSIFICATION: CASE REVIEW
AND EVALUATION SPECIALIST
Class Code: 1588-22
Date Established: 01-09-87
Occupational
Code: 7-3-3
Date of Last Revision: 01-14-02
BASIC PURPOSE: To assist the
Emergency Medical Services (EMS) Medical Control Board in determining if
correct protocol was used in the handling of medical calls, to respond to
complainants, and to serve as a liaison among the Board, the Bureau of
Emergency Communications, and public safety emergency agencies.
CHARACTERISTIC
DUTIES AND RESPONSIBILITIES:
·
Assists the EMS
Medical Control Board with any issues concerning emergency medical dispatch and
the Bureau of Emergency Communications.
·
Responds back to complainants
through the Board concerning medical dispatch protocol.
·
Provides educational
input to the Medical Control Board and to public safety agencies throughout the
state concerning the emergency medical dispatching system.
·
Assists in providing
education to Bureau employees on an ongoing basis in the area of emergency
medical dispatch.
·
Operates computers
and audiovisual equipment for educational purposes.
·
Mediates between
public safety agencies and the Bureau in addressing complaints, concerns, or
educational requests regarding emergency medical dispatch.
·
Represents the Bureau in communications
with the medical dispatch system provider for the purpose of addressing
protocol questions or concerns.
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DISTINGUISHING
FACTORS:
Skill: Requires skill
in developing formats and procedures for special applications OR in
investigating and reviewing the use of equipment and data for a specialized
function.
Knowledge: Requires
logical or scientific expertise to resolve problems of a specialized or
professional nature in a wide range of applications.
Impact: Requires
responsibility for achieving direct service objectives by assessing agency
service needs and making preliminary recommendations for the development of
alternative short-term program policies or procedures. Errors at this level result in
incomplete assessments or misleading recommendations causing a disruption of
agency programs or policies.
Supervision: Requires
partial supervision of other employees doing work which is related or similar
to the supervisor, including assigning job duties, providing training, giving
instructions and checking work.
Working
Conditions: Requires performing regular job
functions in a controlled environment with minimal exposure to disagreeable job
elements and little risk of hazard to physical or mental health.
Physical
Demands: Requires light work, including
continuous walking or operating simple equipment for extended periods of time
as well as occasional strenuous activities such as reaching or bending.
Communication: Requires
summarizing data, preparing reports, and making recommendations based on
findings which contribute to solving problems and achieving work
objectives. This level also
requires presenting information for use by administrative-level managers in
making decisions.
Complexity: Requires
coordinating a combination of diverse job functions in order to integrate
professional and technical agency goals.
This level also requires considerable judgment to implement a sequence
of operations or actions.
Independent
Action: Requires objective assessment in
analyzing and developing new work methods and procedures subject to periodic
review and in making decisions according to established technical, professional
or administrative standards.
MINIMUM
QUALIFICATIONS:
Education: Master's
degree from a recognized college or university with major study in the field of
emergency medicine, safety, emergency communications, emergency management, or
a related field.
Experience: Three years of
experience at a professional or technical level in the emergency medical field
to include experience as an emergency medical technician at the paramedic or
intermediate level,
two years of which shall have been in a supervisory
capacity. Each additional year of
approved work experience may be substituted for one year of required formal
education at the graduate level only.
License/Certification: Valid drivers
license, and certification at instructor level in emergency medical dispatch.
RECOMMENDED
WORK TRAITS: Knowledge of the Bureau of Emergency
Communications, public relations, and community development. Knowledge of the practices, principles
and techniques of the field of medical emergencies. Ability to exercise sound judgment in dealing with the
Medical Control Board, public safety agencies, medical dispatch vendors, and
the public in general. Must be
willing to maintain appearance appropriate to assigned duties and
responsibilities as determined by the agency appointing authority.
DISCLAIMER
STATEMENT: This supplemental job description lists
typical examples of work and is not intended to include every job duty and
responsibility specific to a position.
An employee may be required to perform other related duties not listed
on the supplemental job description provided that such duties are
characteristics of that classification.
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Last Updated 05/10/02
URL: /hr/classspec_c/1588.htm