STATE OF NEW HAMPSHIRE
HUMAN RESOURCES
CLASSIFICATION: CASE TECHNICIAN TRAINEE
Class Code: 1592-12
Date Established: 03-21-77
Occupational Code: 7-7-7
Date of Last Revision: 12-28-01
BASIC PURPOSE: To perform fact finding and
data-gathering duties by following clearly defined policies and procedures to
determine eligibility for available programs, or to determine clients' ability
to repay.
CHARACTERISTIC DUTIES AND RESPONSIBILITIES:
·
Interviews applicants
to determine eligibility for services or to establish payment plans.
·
Reviews applications
for assistance, services or for repayment plans to ensure completeness and
corrections.
·
Computes and
authorizes payments, administers recoupments or records case dunning activity
and other information which reflects case activity.
·
Assesses need and
refers applicants to agency personnel for additional services, to other
agencies as appropriate.
·
Maintains records
control and contacts recipients when redeterminations are due or does
collection and/or location follow-up as required.
·
Determines continuing
eligibility or ability to repay and authorizes changes in payments, payment
agreements, or recoupments.
·
Meets and talks with
applicants, recipients, clients or defendants to explain relevant policies and
procedures.
·
Reviews incoming
applicant/client mail taking action necessary for proper and timely processing.
·
Visits or contacts
physicians, attorneys, court staff or other professionals to obtain
documentation and information pertaining to applicants or defendants.
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DISTINGUISHING FACTORS:
Skill: Requires skill in recommending routine
changes in standardized operating procedures OR in retrieving, compiling and
reporting data according to established procedures OR in operating complex
machines.
Knowledge: Requires knowledge of business
practices and procedures or technical training in a craft or trade, including
working from detailed instructions, to apply knowledge in a variety of
practical situations.
Impact: Requires responsibility for
contributing to agency objectives by ensuring the accuracy of support
activities within one or more organizational units. Errors at this level affect the work of others or have
measurable monetary consequences, and require verification and correction in
order to complete succeeding work operations.
Supervision: Requires no supervision of employees or
functions.
Working Conditions: Requires performing regular job
functions in a controlled environment with minimal exposure to disagreeable job
elements and little risk of hazard to physical or mental health.
Physical Demands: Requires light work, including
continuous walking or operating simple equipment for extended periods of time
as well as occasional strenuous activities such as reaching or bending.
Communication: Requires explaining facts, interpreting
situations, or advising individuals of alternative or appropriate courses of
action. This level also requires
interviewing or eliciting information from state employees or members of the
general public.
Complexity: Requires a combination of job functions
to establish facts, to draw daily operational conclusions, or to solve
practical problems. This level
also requires providing a variety of alternative solutions where only limited
standardization exists.
Independent Action: Requires making a limited number of
choices in selecting among alternative courses of action under supervisory
guidance and in performing job functions according to a variety of prescribed
policies or procedures.
MINIMUM QUALIFICATIONS:
Education: Associate's degree or two years of
college. Each additional year of
approved formal education may be substituted for one year of required work
experience.
Experience: One year's experience requiring public
contact, and/or attention to detail as required in explaining rules and regulations
or implementing technical instructions.
Each additional year of approved work experience may be substituted for
one year of required formal education.
License/Certification: Valid N.H. driver's license and/or
access to statewide transportation if necessary for performing job
accountabilities. A driver's
license requirement and/or access to statewide transportation must be stated on
the supplemental job description and approved by the Division of Personnel
prior to posting at the agency level.
SPECIAL REQUIREMENTS:
The probationary
period for Case Technician Trainee is one year.
RECOMMENDED WORK TRAITS: Ability to exercise judgment and to
work on assignments independently.
Ability to follow specific instructions in gathering facts, data, or
resources in abstracting and organizing required information. Ability to make decisions based upon
fact-finding interviews within the parameters of the rules and policies of the
agency. Ability to meet with
clients and explain programs sponsored by the department or agency in which the
position is located. Ability to
operate a variety of automated systems.
Ability to establish and maintain effective working relationships with
clients and other employees. Must
be willing to maintain appearance appropriate to assigned duties and
responsibilities as determined by the agency appointing authority.
DISCLAIMER STATEMENT: This class specification is descriptive
of general duties and is not intended to list every specific function of this
class title.
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Last Updated 05/10/02
URL: /hr/classspec_c/1592.htm