STATE OF NEW HAMPSHIRE
CLASSIFICATION: CASE TECHNICIAN TRAINEE
Class Code: 1592-12 Date Established: 03-21-77
Occupational Code: 7-7-7 Date of Last Revision: 12-28-01
BASIC PURPOSE: To perform fact finding and data-gathering duties by following clearly defined policies and procedures to determine eligibility for available programs, or to determine clients' ability to repay.
CHARACTERISTIC DUTIES AND RESPONSIBILITIES:
· Interviews applicants to determine eligibility for services or to establish payment plans.
· Reviews applications for assistance, services or for repayment plans to ensure completeness and corrections.
· Computes and authorizes payments, administers recoupments or records case dunning activity and other information which reflects case activity.
· Assesses need and refers applicants to agency personnel for additional services, to other agencies as appropriate.
· Maintains records control and contacts recipients when redeterminations are due or does collection and/or location follow-up as required.
· Determines continuing eligibility or ability to repay and authorizes changes in payments, payment agreements, or recoupments.
· Meets and talks with applicants, recipients, clients or defendants to explain relevant policies and procedures.
· Reviews incoming applicant/client mail taking action necessary for proper and timely processing.
· Visits or contacts physicians, attorneys, court staff or other professionals to obtain documentation and information pertaining to applicants or defendants.
Skill: Requires skill in recommending routine changes in standardized operating procedures OR in retrieving, compiling and reporting data according to established procedures OR in operating complex machines.
Knowledge: Requires knowledge of business practices and procedures or technical training in a craft or trade, including working from detailed instructions, to apply knowledge in a variety of practical situations.
Impact: Requires responsibility for contributing to agency objectives by ensuring the accuracy of support activities within one or more organizational units. Errors at this level affect the work of others or have measurable monetary consequences, and require verification and correction in order to complete succeeding work operations.
Supervision: Requires no supervision of employees or functions.
Working Conditions: Requires performing regular job functions in a controlled environment with minimal exposure to disagreeable job elements and little risk of hazard to physical or mental health.
Physical Demands: Requires light work, including continuous walking or operating simple equipment for extended periods of time as well as occasional strenuous activities such as reaching or bending.
Communication: Requires explaining facts, interpreting situations, or advising individuals of alternative or appropriate courses of action. This level also requires interviewing or eliciting information from state employees or members of the general public.
Complexity: Requires a combination of job functions to establish facts, to draw daily operational conclusions, or to solve practical problems. This level also requires providing a variety of alternative solutions where only limited standardization exists.
Independent Action: Requires making a limited number of choices in selecting among alternative courses of action under supervisory guidance and in performing job functions according to a variety of prescribed policies or procedures.
Education: Associate's degree or two years of college. Each additional year of approved formal education may be substituted for one year of required work experience.
Experience: One year's experience requiring public contact, and/or attention to detail as required in explaining rules and regulations or implementing technical instructions. Each additional year of approved work experience may be substituted for one year of required formal education.
License/Certification: Valid N.H. driver's license and/or access to statewide transportation if necessary for performing job accountabilities. A driver's license requirement and/or access to statewide transportation must be stated on the supplemental job description and approved by the Division of Personnel prior to posting at the agency level.
The probationary period for Case Technician Trainee is one year.
RECOMMENDED WORK TRAITS: Ability to exercise judgment and to work on assignments independently. Ability to follow specific instructions in gathering facts, data, or resources in abstracting and organizing required information. Ability to make decisions based upon fact-finding interviews within the parameters of the rules and policies of the agency. Ability to meet with clients and explain programs sponsored by the department or agency in which the position is located. Ability to operate a variety of automated systems. Ability to establish and maintain effective working relationships with clients and other employees. Must be willing to maintain appearance appropriate to assigned duties and responsibilities as determined by the agency appointing authority.
DISCLAIMER STATEMENT: This class specification is descriptive of general duties and is not intended to list every specific function of this class title.
Last Updated 05/10/02