STATE OF NEW HAMPSHIRE
HUMAN RESOURCES
CLASSIFICATION: CASH TERMINAL
OPERATOR I
Class Code: 1594-11
Date Established: 12-04-02
Occupational
Code: 1-3-6
Date of Last Revision: 04-18-06
BASIC PURPOSE: To process motor
vehicle related transactions, with responsibility for serving the public,
collection and accountability of fees, maintaining and accountability of a cash
drawer, entering data and information, reviewing of documentation for
authenticity, administering tests, and issuance of various documents to
qualified individuals.
CHARACTERISTIC
DUTIES AND RESPONSIBILITIES:
·
Serves the general
public through processing a variety of transactions at a customer counter,
customer service area or employee work station, collecting the appropriate
fees.
·
Maintains a cash
drawer and daily petty cash, verifying petty cash prior to the start and end of
each business day and verifying fees collected and the daily deposit at the
close of each day.
·
Maintains a secure
work area ensuring that all supplies and materials are properly stored and that
the privacy of all individuals is protected.
·
Receives applications
for the various motor vehicle related transactions, ensuring that all required
documentation is official and authentic.
·
Operates a personal,
mainframe or other computerized system to enter the necessary data and
information, verifying the validity and authenticity of all data and
information.
·
Issues various motor
vehicle related documents to qualified individuals.
·
Performs other
cashier related duties such as answering the telephone consistent with NH laws.
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DISTINGUISHING
FACTORS:
Skill: Requires skill
in recommending routine changes in standardized operating procedures OR in
retrieving, compiling, and reporting data according to established procedures
OR in operating complex machines.
Knowledge: Requires
understanding and using business or trades vocabulary or basic arithmetic to
perform standard operating procedures.
Impact: Requires
responsibility for contributing to agency objectives by ensuring the accuracy
of support activities within one or more organizational units. Errors at this level affect the work of
others or have measurable monetary consequences, and require immediate
verification and correction in order to complete succeeding work operations.
Supervision: Requires
direct supervision of other employees doing related or similar work, including
scheduling work, recommending leave, reviewing work for accuracy, performance
appraisal, or interviewing applicants for position vacancies.
Working
Conditions: Requires performing regular job
functions in a controlled environment with minimal exposure to disagreeable job
elements and little risk of hazard to physical or mental health.
Physical
Demands: Requires light work, including
continuous walking or operating simple equipment for extended periods of time
as well as occasional strenuous activities such as reaching or bending.
Communication: Requires
explaining facts, interpreting situations, or advising individuals of
alternative or appropriate courses of action. This level also requires interviewing or eliciting information
from state employees or members of the general public.
Complexity: Requires a
combination of job functions using minimal judgment to perform a variety of job
tasks according to clearly prescribed standard practices and procedures.
Independent
Action: Requires a range of choice in applying
a number of technical or administrative policies under general direction and
making routine decisions or in recommending modifications in work procedures
for approval by supervisor.
MINIMUM
QUALIFICATIONS:
Education: High school
diploma or G.E.D. equivalent. Each
additional year of approved formal education may be substituted for one year of
required work experience.
Experience: Two years’
experience in a position involving public contact work such as a bank teller,
retail clerk or other similar mercantile cash based work. Each year of work experience may be
substituted for one year of required formal education.
License/Certification: None required.
SPECIAL
REQUIREMENTS:
For appointment consideration, Cash Terminal Operator I
applicants must successfully participate in a written examination and a data
entry exercise using a personal computer.
These examinations measure possession of knowledge, skills, and
abilities identified as necessary for satisfactory job performance.
RECOMMENDED
WORK TRAITS: Knowledge of motor vehicle laws, rules,
regulations is a benefit. Ability
to perform arithmetical computations with speed and accuracy. Ability to make monetary change rapidly
and accurately involving the use of a cash terminal. Ability to communicate with the public in a courteous
manner. Ability to work while
sitting or standing for long periods of time. Ability to establish and maintain harmonious relationships
with other employees and the general public. Must be willing to maintain appearance to assigned duties
and responsibilities as determined by the agency appointing authority.
DISCLAIMER
STATEMENT: This class specification is descriptive
of general duties and is not intended to list every specific function of this
class title.
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Last Updated 10/21/04
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