STATE OF NEW HAMPSHIRE
HUMAN RESOURCES
CLASSIFICATION: CASH TERMINAL
OPERATOR II
Class Code: 1595-13
Date Established: 12-04-02
Occupational
Code: 1-3-6
Date of Last Revision: 04-18-06
BASIC PURPOSE: To process motor
vehicle related transactions, with responsibility for serving the public,
collection and accountability of fees, maintaining and accountability of a cash
drawer, entering data and information, reviewing of documentation for
authenticity, administering tests, issuance of various documents to qualified
individuals and assisting the Supervisor of Cash Terminal Operations as
necessary.
CHARACTERISTIC
DUTIES AND RESPONSIBILITIES:
·
Serves the general
public through processing a variety of transactions at a customer counter,
customer service area or employee work station, collecting the appropriate
fees.
·
Assist the Supervisor
of Cash Terminal Operations with verifying the nightly closeouts, daily
deposits and daily petty cash amounts and cash drawer accuracy.
·
Maintains a cash
drawer and daily petty cash, verifying petty cash prior to the start and end of
each business day and verifying fees collected and the daily deposit at the
close of each day.
·
Maintains a secure
work area ensuring that all supplies and materials are properly stored and that
the privacy of all individuals is protected.
·
Receives applications
for the various motor vehicle related transactions, ensuring that all required
documentation is official and authentic.
·
Operates a personal,
mainframe or other computerized system to enter the necessary data and
information, verifying the validity and authenticity of all data and
information.
·
Issues various motor
vehicle related documents to qualified individuals.
·
Performs other
cashier related duties such as answering the telephone consistent with NH laws.
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DISTINGUISHING
FACTORS:
Skill: Requires skill
in recommending routine changes in standardized operating procedures OR in
retrieving, compiling, and reporting data according to established procedures
OR in operating complex machines.
Knowledge: Requires
understanding and using business or trades vocabulary or basic arithmetic to
perform standard operating procedures.
Impact: Requires
responsibility for contributing to immediate, ongoing agency objectives by
facilitating the direct provision of services to the public or other state
agencies. Errors at this level
result in inaccurate reports or invalid test results and require a significant
investment of time and resources to detect.
Supervision: Requires
direct supervision of other employees doing related or similar work, including
scheduling work, recommending leave, reviewing work for accuracy, performance
appraisal, or interviewing applicants for position vacancies.
Working
Conditions: Requires performing regular job
functions in a controlled environment with minimal exposure to disagreeable job
elements and little risk of hazard to physical or mental health.
Physical
Demands: Requires light work, including
continuous walking or operating simple equipment for extended periods of time
as well as occasional strenuous activities such as reaching or bending.
Communication: Requires
explaining facts, interpreting situations, or advising individuals of
alternative or appropriate courses of action. This level also requires interviewing or eliciting
information from state employees or members of the general public.
Complexity: Requires a
combination of job functions to establish facts, to draw daily operational
conclusions, or to solve practical problems. This level also requires providing a variety of alternative
solutions where only limited standardization exists.
Independent
Action: Requires a range of choice in applying
a number of technical or administrative policies under general direction and
making routine decisions or in recommending modifications in work procedures
for approval by supervisor.
MINIMUM
QUALIFICATIONS:
Education: High school
diploma or G.E.D. equivalent. Each
additional year of approved formal education may be substituted for one year of
required work experience.
Experience: Three years’
experience in a position involving public contact work such as a bank teller,
retail front-end supervisor or other similar supervisory mercantile cash based
work. Each additional year of
approved work experience may be substituted for one year of required formal
education.
License/Certification: None required.
SPECIAL
REQUIREMENTS:
For appointment consideration, Cash Terminal Operator II
applicants must successfully participate in a written examination and a data
entry exercise using a personal computer.
These examinations measure possession of knowledge, skills, and
abilities identified as necessary for satisfactory job performance.
RECOMMENDED
WORK TRAITS: Knowledge of motor vehicle laws, rules
and regulations is a benefit.
Ability to perform arithmetical computations with speed and
accuracy. Ability to make monetary
change rapidly and accurately involving the use of a cash terminal. Ability to communicate with the public
in a courteous manner. Ability to
work while sitting or standing for long periods of time. Ability to establish and maintain
harmonious relationships with other employees and the general public. Must be willing to maintain appearance
appropriate to assigned duties and responsibilities as determined by the agency
appointing authority.
DISCLAIMER
STATEMENT: This class specification is descriptive
of general duties and is not intended to list every specific function of this
class title.
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Last Updated 10/21/04
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