STATE OF
HUMAN RESOURCES
CLASSIFICATION: CERTIFYING OFFICER I
Class Code: 1639-16 Date Established: 04-11-00
Occupational Code: 7-7-3 Date of Last Revision: 07-01-08
BASIC PURPOSE: Performs all functions relative to the review
and gathering of facts, and adjudication of issues on basic claims for
unemployment compensation in order to determine whether to authorize or deny
benefits.
CHARACTERISTIC DUTIES AND RESPONSIBILITIES:
·
Performs all
functions relative to the taking of Intrastate initial claims under the Regular
Unemployment Insurance Program.
·
Writes and
issues determinations on initial and continued claims involving non-separation
issues in order to authorize or deny payment of unemployment compensation
benefits.
·
Conducts fact
finding with claimants and employers on issues of eligibility to obtain
information needed to make correct decisions.
·
Identifies
existence of eligibility issues on unemployment claims to prevent improper
payments.
·
Communicates
the requirements and procedures of the unemployment compensation program to
claimants and employers to increase awareness and provide guidance.
·
Operates
desktop computer in order to input and retrieve information on the Remote
Initial Claims System, and the New Hampshire Unemployment System.
·
Interprets
determinations for claimants and employers to explain the determination’s
effect on either party and provide appeal rights.
·
Determines
through review of claimant work history and wage records the correct assignment
of benefit charges.
·
Participates
in training sessions and staff meetings in order to update and improve
knowledge and skills.
·
Determines
claimant’s attachment to the labor market to provide appropriate work
registration instructions and inform the claimant about available reemployment
services.
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DISTINGUISHING FACTORS:
Skill: Requires skill in applying instructions to
accomplish different job functions OR in operating machines for a variety of
different purposes.
Knowledge: Requires logical or scientific understanding
to analyze problems of a specialized or professional nature in a particular
field.
Impact: Requires responsibility for achieving direct
service objectives by assessing agency service needs and making preliminary
recommendations for the development of alternative short-term program policies
or procedures. Errors at this level
result in incomplete assessments or misleading recommendations causing a
disruption of agency programs or policies.
Supervision: Requires direct supervision of other
employees doing related or similar work, including scheduling work,
recommending leave, reviewing work for accuracy, performance appraisal, or
interviewing applicants for position vacancies.
Working Conditions: Requires performing regular job functions in
a controlled environment with minimal exposure to disagreeable job elements and
little risk of hazard to physical or mental health.
Physical Demands: Requires light work, including continuous
walking or operating simple equipment for extended periods of time as well as
occasional strenuous activities such as reaching or bending.
Communication: Requires summarizing data, preparing reports,
and making recommendations based on findings which contribute to solving
problems and achieving work objectives.
This level also requires presenting information for use by
administrative-level managers in making decisions.
Complexity: Requires a combination of job functions using
minimal judgment to perform a variety of job tasks according to clearly
prescribed standard practices and procedures.
Independent Action: Requires a range of choice in applying a
number of technical or administrative policies under general direction and
making routine decisions or in recommending modifications in work procedures
for approval by supervisor.
MINIMUM QUALIFICATIONS:
Education: Bachelor’s degree from a recognized
college or university. Each additional
year of approved formal education may be substituted for one year of required
work experience.
Experience: One year of experience in one or more of the
following areas: law enforcement,
investigation, auditing, business/project management, an analytical field (to
include computer programming), human services direct service delivery (to
include teaching/instructing experience) or supervisory experience (defined as
those individuals with responsibilities in the areas of hiring, firing, and
fact finding relative to personnel issues) OR
one year of experience within the Department of Employment Security at or
above the level of Interviewer Trainee. Each additional year of approved work
experience may be substituted for one year of required formal education.
License/Certification: None required.
SPECIAL REQUIREMENTS:
For appointment
consideration, Certifying Officer I applicants must successfully participate in
a written examination measuring possession of knowledge, skills, and abilities
identified as necessary for satisfactory job performance by this class
specification.
RECOMMENDED WORK TRAITS: Knowledge of the unemployment compensation
laws of New Hampshire and familiarity with laws of other states. Knowledge of unemployment compensation
benefit payment procedures, rules and regulations. Knowledge of labor and industrial conditions
within the state, or occupational trends, job requirements and methods and
sources of securing information regarding jobs and their requirements. Knowledge of the use and interpretation of
labor market information. Familiarity
with principles of legislation, such as the Social Security Act, Workers’
Compensation, wage and hour laws and policies and programs affecting employment. Ability to think objectively and make
decisions based upon factual information.
Ability to summarized verbal and written information on which
unemployment benefits may be based.
Ability to exercise judgment and to discuss problems rationally during a
possible adversarial contact. Ability to
communicate effectively. Ability to
establish and maintain effective relationships with employees, employers,
government or community organizations, and the general public. Ability to use a variety of electronic and
telecommunications equipment.
Proficiency in data entry. Must
be willing to maintain appearance appropriate to assigned duties and
responsibilities as determined by the agency appointing authority.
DISCLAIMER STATEMENT: This class specification is descriptive of
general duties and is not intended to list every specific function of this
class title.
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