STATE OF
HUMAN RESOURCES
CLASSIFICATION: CERTIFYING OFFICER II
Class Code: 1640-18 Date Established: 04-11-00
Occupational Code: 7-7-3 Date of Last Revision: 07-01-08
BASIC PURPOSE: Performs all functions relative to the review
and gathering of facts, and adjudication of issues on basic to advanced claims
for unemployment compensation in order to determine whether to authorize or
deny benefits.
CHARACTERISTIC DUTIES AND RESPONSIBILITIES:
·
Performs all
functions relative to the taking of Intrastate initial claims under the Regular
Unemployment Insurance Program, the Unemployment Compensation Program for
Ex-Service Members (UCX) and the Unemployment Compensation Program for Federal
Employees (UCFE).
·
Writes and
issues determinations on initial and continued claims involving separation
and/or non-separation issues in order to authorize or deny payment of
unemployment compensation benefits.
·
Conducts fact
finding with claimants and employers on issues of eligibility to obtain
information needed to make correct decisions.
·
Identifies
existence of eligibility issues on unemployment claims to prevent improper
payments.
·
Mentors
Certifying Officer I and Certifying Officer I Trainees to reinforce knowledge
and understanding of claims taking and adjudication processes.
·
Communicates
the requirements and procedures of the unemployment compensation program to
claimants and employers to increase awareness and provide guidance.
·
Operates
desktop computer in order to input and retrieve information on the Remote
Initial Claims System, and the New Hampshire Unemployment System.
·
Interprets
determinations for claimants and employers to explain the determination’s
effect on either party and provide appeal rights.
·
Determines
through review of claimant work history and wage records the correct assignment
of benefit charges.
·
Determines
claimant’s attachment to the labor market to provide appropriate work
registration instructions and inform the claimant about available reemployment
services.
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DISTINGUISHING FACTORS:
Skill: Requires skill in recommending routine
changes in standardized operating procedures OR in retrieving, compiling, and
reporting data according to established procedures OR in operating complex
machines.
Knowledge: Requires logical or scientific understanding
to analyze problems of a specialized or professional nature in a particular
field.
Impact: Requires responsibility for achieving direct
service objectives by assessing agency service needs and making preliminary
recommendations for the development of alternative short-term program policies
or procedures. Errors at this level
result in incomplete assessments or misleading recommendations causing a
disruption of agency programs or policies.
Supervision: Requires direct supervision of other
employees doing related or similar work, including scheduling work,
recommending leave, reviewing work for accuracy, performance appraisal, or
interviewing applicants for position vacancies.
Working Conditions: Requires performing regular job functions in
a controlled environment with minimal exposure to disagreeable job elements and
little risk of hazard to physical or mental health.
Physical Demands: Requires light work, including continuous
walking or operating simple equipment for extended periods of time as well as
occasional strenuous activities such as reaching or bending.
Communication: Requires summarizing data, preparing reports,
and making recommendations based on findings which contribute to solving
problems and achieving work objectives.
This level also requires presenting information for use by administrative-level
managers in making decisions.
Complexity: Requires a combination of job functions to
establish facts, to draw daily operational conclusions, or to solve practical
problems. This level also requires
providing a variety of alternative solutions where only limited standardization
exists.
Independent Action: Requires a range of choice in applying a
number of technical or administrative policies under general direction and
making routine decisions or in recommending modifications in work procedures
for approval by supervisor.
MINIMUM QUALIFICATIONS:
Education: Bachelor’s degree from a recognized
college or university. Each additional
year of approved formal education may be substituted for one year of required
work experience.
Experience:
Two years of experience in one or more
of the following areas: law enforcement, investigation, auditing,
business/project management, an analytical field (to include computer
programming), human services direct service delivery (to include teaching/instructing
experience) or supervisory experience (defined as those individuals with
responsibilities in the areas of hiring, firing, and fact finding relative to
personnel issues) OR two years of experience
within the Department of Employment Security at or above the level of
Certifying Officer I or Interviewer Trainee. Each additional year of approved work
experience may be substituted for one year of required formal education.
License/Certification: None required.
SPECIAL REQUIREMENTS:
For appointment
consideration, Certifying Officer II applicants must successfully participate
in a structured interview measuring possession of knowledge, skill and
abilities identified as necessary for satisfactory job performance by this
class specification. The structured
interview is developed and administered, according to Division of Personnel
guidelines, by representatives of the state agency in which the vacancy exists.
RECOMMENDED WORK TRAITS: Knowledge of the unemployment compensation
laws of New Hampshire and familiarity with laws of other states. Knowledge of unemployment compensation
benefit payment procedures, rules and regulations. Knowledge of labor and industrial conditions
within the state, or occupational trends, job requirements and methods and sources
of securing information regarding jobs and their requirements. Knowledge of the use and interpretation of
labor market information. Familiarity
with principles of legislation, such as the Social Security Act, Workers’
Compensation, wage and hour laws and policies and programs affecting
employment. Ability to think objectively
and make decisions based upon factual information. Ability to summarized verbal and written information
on which unemployment benefits may be based.
Ability to exercise judgment and to discuss problems rationally during a
possible adversarial contact. Ability to
communicate effectively. Ability to
establish and maintain effective relationships with employees, employers,
government or community organizations, and the general public. Ability to use a variety of electronic and
telecommunications equipment.
Proficiency in data entry. Must
be willing to maintain appearance appropriate to assigned duties and
responsibilities as determined by the agency appointing authority.
DISCLAIMER STATEMENT: This class specification is descriptive of
general duties and is not intended to list every specific function of this
class title.
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