STATE OF NEW HAMPSHIRE
CLASSIFICATION: CHILD PROTECTIVE SERVICE WORKER COORDINATOR
Class Code: 1979-23 Date Established: 10-25-96
Occupational Code: 7-7-7 Date of Last Revision: 12-28-01
BASIC PURPOSE: To supervise, assure and coordinate the implementation of Children, Youth and Families program objectives at a district office.
CHARACTERISTIC DUTIES AND RESPONSIBILITIES:
· Provides supervision, training, and program coordination to assigned Child Protective Service Worker staff, Case Technicians, family case aides, and other staff in a district office to assure the provision of Child Welfare Services.
· Assures compliance with federal and state statutory requirements.
· Assesses subordinate staff training needs and assigns work to subordinate staff to coordinate the appropriate distribution of the workload.
· Conducts conferences and staff meetings to inform staff of agency decisions, explain policy changes, and to resolve unit issues.
· Collects, analyzes and prepares data for Regional Administrators for budgetary compliance purposes.
· Initiates inter-agency/community development activities to enhance the provision of services to children.
· Evaluates the work performance of staff to determine compliance with assigned job responsibilities.
· Transports clients and/or their families to and from visits and various appointments.
Skill: Requires skill in developing formats and procedures for special applications OR in investigating and reviewing the use of equipment and data for a specialized function.
Knowledge: Requires logical or scientific understanding to analyze problems of a specialized or professional nature in a particular field.
Impact: Requires responsibility for achieving direct service objectives, assisting agency service needs and making preliminary recommendations for the development of alternative short-term program policies or procedures. Errors at this level result in incomplete assessments or misleading recommendations causing a disruption of agency programs or policies.
Supervision: Requires direct supervision of other employees doing related or similar work, including scheduling work, recommending leave, reviewing work for accuracy, performance appraisal, or interviewing applicants for position vacancies.
Working Conditions: Requires performing regular job functions in a controlled environment with minimal exposure to disagreeable job elements and little risk of hazard to physical or mental health.
Physical Demands: Requires light work, including continuous walking or operating simple equipment for extended periods of time as well as occasional strenuous activities such as reaching or bending.
Communication: Requires reviewing summaries and reports and making decisions to solve problems or to achieve work objectives as well as articulating and expressing those solutions and goals. This level also requires formal presentations of solutions and goals to employees and the general public to increase the responsiveness of the agency toward the demands of its client system.
Complexity: Requires coordinating a combination of diverse job functions in order to integrate professional and technical agency goals. This level also requires considerable judgment to implement a sequence of operations or actions.
Independent Action: Requires independent judgment in planning and evaluating work procedures and in supervising the development of professional, technical, and managerial standards under administrative direction and according to broad departmental guidelines.
Education: Master’s degree from a recognized college or university with major study in social work, psychology, social psychology, sociology, human services or behavioral science.
Experience: Three years’ experience as a Child Protective Service Worker, two years of which shall have been as a Child Protective Service Worker II or III.
Education: Bachelor’s degree with at least twelve (12) courses or thirty-six (36) credit hours in social work, psychology, social psychology, sociology, cultural anthropology or human services.
Experience: Four years’ experience as a Child Protective Service Worker, three years of which shall have been as a Child Protective Service Worker II or III.
License/Certification: Possession of a valid drivers license and/or access to transportation for statewide travel.
SPECIAL REQUIREMENTS: For appointment consideration, Child Protective Service Worker Coordinator applicants must successfully participate in a structured interview measuring possession of knowledge, skills and abilities identified as necessary for satisfactory job performance by this class specification. The structured interview is developed and administered, according to Division of Personnel guidelines, by representatives of the state agency in which the vacancy exists.
RECOMMENDED WORK TRAITS: Knowledge of the principles and methods of social work, and availability and use of community resources. Knowledge of involved psychological and environmental problems arising in connection with case work. Ability to exercise good judgment in evaluating situations and in making decisions. Ability to interpret departmental policy, procedures and objectives. Ability to explain applicable rules and policies. Ability to interpret verbal and statistical information. Ability to supervise and instruct. Ability to write case histories and related reports. Ability to establish and maintain effective working relationships with client families and their children, as well as with professionals, subordinate employees, representatives of other social agencies, and the public. Must be willing to maintain appearance appropriate to assigned duties and responsibilities as determined by the agency appointing authority.
DISCLAIMER STATEMENT: This class specification is descriptive of general duties and is not intended to list every specific function of this class title.
Last Updated 05/10/02