STATE OF NEW HAMPSHIRE
HUMAN RESOURCES
CLASSIFICATION: CHILD
PROTECTIVE SERVICE WORKER COORDINATOR
Class Code: 1979-23
Date Established: 10-25-96
Occupational
Code: 7-7-7
Date of Last Revision: 12-28-01
BASIC PURPOSE: To supervise,
assure and coordinate the implementation of Children, Youth and Families
program objectives at a district office.
CHARACTERISTIC
DUTIES AND RESPONSIBILITIES:
· Provides supervision, training, and program coordination to
assigned Child Protective Service Worker staff, Case Technicians, family case
aides, and other staff in a district office to assure the provision of Child
Welfare Services.
· Assures compliance with federal and state statutory
requirements.
· Assesses subordinate staff training needs and assigns work
to subordinate staff to coordinate the appropriate distribution of the
workload.
· Conducts conferences and staff meetings to inform staff of
agency decisions, explain policy changes, and to resolve unit issues.
· Collects, analyzes and prepares data for Regional
Administrators for budgetary compliance purposes.
· Initiates inter-agency/community development activities to
enhance the provision of services to children.
· Evaluates the work performance of staff to determine
compliance with assigned job responsibilities.
· Transports clients and/or their families to and from visits
and various appointments.
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DISTINGUISHING
FACTORS:
Skill: Requires
skill in developing formats and procedures for special applications OR in
investigating and reviewing the use of equipment and data for a specialized
function.
Knowledge: Requires
logical or scientific understanding to analyze problems of a specialized or
professional nature in a particular field.
Impact: Requires
responsibility for achieving direct service objectives, assisting agency
service needs and making preliminary recommendations for the development of alternative
short-term program policies or procedures. Errors at this level result in incomplete assessments or
misleading recommendations causing a disruption of agency programs or policies.
Supervision: Requires
direct supervision of other employees doing related or similar work, including
scheduling work, recommending leave, reviewing work for accuracy, performance
appraisal, or interviewing applicants for position vacancies.
Working
Conditions: Requires performing regular job functions in a controlled
environment with minimal exposure to disagreeable job elements and little risk
of hazard to physical or mental health.
Physical
Demands: Requires light work, including
continuous walking or operating simple equipment for extended periods of time
as well as occasional strenuous activities such as reaching or bending.
Communication: Requires
reviewing summaries and reports and making decisions to solve problems or to
achieve work objectives as well as articulating and expressing those solutions
and goals. This level also
requires formal presentations of solutions and goals to employees and the
general public to increase the responsiveness of the agency toward the demands
of its client system.
Complexity: Requires
coordinating a combination of diverse job functions in order to integrate
professional and technical agency goals.
This level also requires considerable judgment to implement a sequence
of operations or actions.
Independent
Action: Requires independent judgment in
planning and evaluating work procedures and in supervising the development of
professional, technical, and managerial standards under administrative
direction and according to broad departmental guidelines.
MINIMUM
QUALIFICATIONS:
Education: Master’s
degree from a recognized college or university with major study in social work,
psychology, social psychology, sociology, human services or behavioral science.
Experience: Three
years’ experience as a Child Protective Service Worker, two years of which
shall have been as a Child Protective Service Worker II or III.
OR
Education: Bachelor’s
degree with at least twelve (12) courses or thirty-six (36) credit hours in
social work, psychology, social psychology, sociology, cultural anthropology or
human services.
Experience: Four years’
experience as a Child Protective Service Worker, three years of which shall
have been as a Child Protective Service Worker II or III.
License/Certification: Possession of
a valid drivers license and/or access to transportation for statewide travel.
SPECIAL
REQUIREMENTS: For appointment consideration, Child
Protective Service Worker Coordinator applicants must successfully participate
in a structured interview measuring possession of knowledge, skills and
abilities identified as necessary for satisfactory job performance by this
class specification. The
structured interview is developed and administered, according to Division of
Personnel guidelines, by representatives of the state agency in which the
vacancy exists.
RECOMMENDED
WORK TRAITS: Knowledge of the principles and methods
of social work, and availability and use of community resources. Knowledge of involved psychological and
environmental problems arising in connection with case work. Ability to exercise good judgment in
evaluating situations and in making decisions. Ability to interpret departmental policy, procedures and
objectives. Ability to explain
applicable rules and policies.
Ability to interpret verbal and statistical information. Ability to supervise and instruct. Ability to write case histories and
related reports. Ability to
establish and maintain effective working relationships with client families and
their children, as well as with professionals, subordinate employees,
representatives of other social agencies, and the public. Must be willing to maintain appearance
appropriate to assigned duties and responsibilities as determined by the agency
appointing authority.
DISCLAIMER
STATEMENT: This class specification is descriptive
of general duties and is not intended to list every specific function of this
class title.
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