STATE OF NEW HAMPSHIRE
HUMAN RESOURCES
CLASSIFICATION: COMPLIANCE OFFICER I
Class Code: 2086-17
Date Established: 10-29-75
Occupational Code: 3-1-9
Date of Last Revision: 12-28-01
BASIC PURPOSE: To facilitate the effective collection
and processing of delinquent tax payments.
CHARACTERISTIC DUTIES AND RESPONSIBILITIES:
·
Contacts delinquent
taxpayers to collect unpaid taxes or license fees to operate businesses.
·
Advises field
personnel of payments, abatements or adjustments to outstanding balances.
·
Assists taxpayers in
completing the various tax forms; responds to taxpayer inquiries regarding tax
laws.
·
Arranges payment
plans with taxpayer to satisfy taxes in arrears; prepares detailed reports of
delinquent cases and adjusts tax payments.
·
Reviews closed tax
cases to determine accuracy of information provided.
·
Serves warrants and
attaches liens on delinquent taxpayer properties as necessary.
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DISTINGUISHING FACTORS:
Skill: Requires skill in developing formats
and procedures for special applications OR in investigating and reviewing the
use of equipment and data for a specialized function.
Knowledge: Requires knowledge of business
practices and procedures or technical training in a craft or trade, including
working from detailed instructions, to apply knowledge in a variety of
practical situations.
Impact: Requires responsibility for
contributing to immediate, ongoing agency objectives by facilitating the direct
provision of services to the public or other state agencies. Errors at this level result in
inaccurate reports or invalid test results and require significant investment
of time and resources to detect.
Supervision: Requires no supervision of employees or
functions.
Working Conditions: Requires performing regular job
functions in a controlled environment with minimal exposure to disagreeable job
elements and little risk of hazard to physical or mental health.
Physical Demands: Requires light work, including
continuous walking or operating simple equipment for extended periods of time
as well as occasional strenuous activities such as reaching or bending.
Communication: Requires summarizing data, preparing
reports and making recommendations based on findings which contribute to
solving problems and achieving work objectives. This level also requires presenting information for use by
administrative-level managers in making decisions.
Complexity: Requires a combination of job functions
to establish facts, to draw daily operational conclusions, or to solve
practical problems. This level
also requires providing a variety of alternative solutions where only limited
standardization exists.
Independent Action: Requires objective assessment in
analyzing and developing new work methods and procedures subject to periodic
review and in making decisions according to established technical, professional
or administrative standards.
MINIMUM QUALIFICATIONS:
Education: Associate's degree from a recognized
college or completion of a two-year business college with major study in
accounting, auditing or business administration. Each additional year of approved formal education may be
substituted for one year of required work experience.
Experience: Four years' experience in public
contact work, two years of which shall have been involved with the preparation,
maintenance or collection of financial accounts, inspection or investigatory
work. Each additional year of
approved work experience may be substituted for one year of required formal
education.
License/Certification: None required.
RECOMMENDED WORK TRAITS: Knowledge of accounting principles and
procedures. Knowledge of audit and
collection methods. Knowledge of
sources of information to locate taxpayers. Knowledge of general mathematics. Skill in making decisions based upon factual data and tax
laws. Ability to prepare concise
factual written reports. Ability
to deal tactfully with the public.
Must be willing to maintain appearance appropriate to assigned duties
and responsibilities as determined by the agency appointing authority.
DISCLAIMER STATEMENT: This class specification is descriptive
of general duties and is not intended to list every specific function of this
class title.
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Last Updated 05/10/02
URL: /hr/classspec_c/2086.htm