STATE OF NEW HAMPSHIRE
CLASSIFICATION: COMPUTER EQUIPMENT TECHNICIAN
Class Code: 2098-19 Date Established: 07-01-85
Occupational Code: 9-3-4 Date of Last Revision: 12-28-01
BASIC PURPOSE: To test, repair, install and operate computer mainframes and peripheral equipment.
CHARACTERISTIC DUTIES AND RESPONSIBILITIES:
· Determines causes of malfunctions or failures of computer systems and contacts appropriate service personnel.
· Tests and repairs various types and generations of computer equipment.
· Assists with development of application software, modification and testing.
· Demonstrates proper computer operation and provides technical assistance to other staff members.
· Operates various computer systems to perform back-up, security implementation and software installation.
· Coordinates ordering and distribution of electronic equipment and supplies to various locations.
Skill: Requires skill in developing formats and procedures for special applications OR in investigating and reviewing the use of equipment and data for a specialized function.
Knowledge: Requires knowledge of business practices and procedures or technical training in a craft or trade, including working from detailed instructions, to apply knowledge in a variety of practical situations.
Impact: Requires responsibility for contributing to immediate, ongoing agency objectives by facilitating the direct provision of services to the public or other state agencies. Errors at this level result in inaccurate reports or invalid test results and require significant investment of time and resources to detect.
Supervision: Requires direct supervision of other employees doing related or similar work, including scheduling work, recommending leave, reviewing work for accuracy, performance appraisal, or interviewing applicants for position vacancies.
Working Conditions: Requires performing regular job functions in an environment which includes exposure to continuous physical elements or a number of disagreeable working conditions with frequent exposure to minor injuries or health hazards.
Physical Demands: Requires medium work, including continuous strenuous activities such as frequent reaching, bending, or lifting as well as performing work activities which require fine manual dexterity or coordination in operating machines or equipment.
Communication: Requires explaining facts, interpreting situations, or advising individuals of alternative or appropriate courses of action. This level also requires interviewing or eliciting information from state employees or members of the general public.
Complexity: Requires coordinating a combination of diverse job functions in order to integrate professional and technical agency goals. This level also requires considerable judgment to implement a sequence of operations or actions.
Independent Action: Requires a range of choice in applying a number of technical or administrative policies under general direction and in making routine decisions or in recommending modifications in work procedures for approval by supervisor.
Education: Associate's degree from a recognized college or technical institute with a major study in electronics or computer science. Each additional year of approved formal education may be substituted for one year of required work experience.
Experience: Three years' experience in the repair and maintenance of electronic computers and auxiliary equipment including experience in interpreting schematic diagrams and electronic specifications. Each additional year of approved work experience may be substituted for one year of required formal education.
License/Certification: None required.
Must be willing to be on call 24 hours a day, 7 days a week as required.
RECOMMENDED WORK TRAITS: Thorough knowledge of the concepts, characteristics and capabilities of computer equipment. Thorough knowledge of the use of electronic test equipment as used in troubleshooting of computers and auxiliary equipment. Ability to analyze and interpret schematic diagrams, electronic specifications and equipment manuals. Ability to use small hand tools including those commonly used in the field of electronics. Ability to use a wide variety of electronic test equipment. Ability to express ideas clearly, concisely, orally and in writing. Ability to establish and maintain effective working relationships with associates, other state employees, local and municipal personnel and the general public. Must be willing to maintain appearance appropriate to assigned duties and responsibilities as determined by the agency appointing authority.
DISCLAIMER STATEMENT: This class specification is descriptive of general duties and is not intended to list every specific function of this class title.
Last Updated 05/10/02