STATE OF NEW HAMPSHIRE
CLASSIFICATION: COMPUTER SYSTEMS TECHNICIAN
Class Code: 2107-19 Date Established: 09-23-66
Occupational Code: 9-3-4 Date of Last Revision: 05-01-06
BASIC PURPOSE: To perform technical duties involving the development, maintenance, and implementation of computer hardware, software or user applications.
CHARACTERISTIC DUTIES AND RESPONSIBILITIES:
· Coordinates work activities and assists programmers, analysts or technical support specialists in developing the research, design, documentation or testing procedures required in the definition or solution of computer applications.
· Performs work on micro computers or mainframe terminals and installs, develops or maintains micro or applications software.
· Fabricates cables and connectors, installs hardware, or analyzes hardware malfunctions.
· Assists in work measurement, space utilization or other facility-related needs in connection with system design.
· Monitors training activities related to use of hardware or software.
· Performs technical production activities such as operating micro computers, graphics terminals or mainframe computers.
Skill: Requires skill in developing formats and procedures for special applications OR in investigating and reviewing the use of equipment and data for a specialized function.
Knowledge: Requires logical or scientific understanding to analyze problems of a specialized or professional nature in a particular field.
Impact: Requires responsibility for contributing to immediate, ongoing agency objectives by facilitating the direct provision of services to the public or other state agencies. Errors at this level result in inaccurate reports or invalid test results and require significant investment of time and resources to detect.
Supervision: Requires partial supervision of other employees doing work which is related or similar to the supervisor, including assigning job duties, providing training, giving instructions and checking work.
Working Conditions: Requires performing regular job functions in a controlled environment with minimal exposure to disagreeable job elements and little risk of hazard to physical or mental health.
Physical Demands: Requires medium work, including continuous strenuous activities such as frequent reaching, bending, or lifting as well as performing work activities which require fine manual dexterity or coordination in operating machines or equipment.
Communication: Requires explaining facts, interpreting situations, or advising individuals of alternative or appropriate courses of action. This level also requires interviewing or eliciting information from state employees or members of the general public.
Complexity: Requires a combination of job functions to establish facts, to draw daily operational conclusions, or to solve practical problems. This level also requires providing a variety of alternative solutions where only limited standardization exists.
Independent Action: Requires objective assessment in analyzing and developing new work methods and procedures subject to periodic review and in making decisions according to established technical, professional or administrative standards.
Education: Bachelor's degree from a recognized college or university with a major in computer science, mathematics, business administration or data processing. Each additional year of approved formal education may be substituted for one year of required work experience.
Experience: One year of experience in maintaining or troubleshooting a computer system, developing computer applications, or other technical experience related to computer systems operation. Each additional year of approved work experience may be substituted for one year of required formal education.
Education: Associate's degree from a recognized college or technical school with a major in computer science, mathematics, business administration or data processing. Each additional year of approved formal education may be substituted for one year of required work experience.
Experience: Three years of experience in maintaining or troubleshooting a computer system, developing computer applications, or other technical experience related to computer systems operation. Each additional year of approved work experience may be substituted for one year of required formal education.
License/Certification: Eligibility to hold a driver's license and/or access to travel if necessary for coordinating technical data processing activities.
RECOMMENDED WORK TRAITS: Ability to plan and develop computer systems and methods for computer applications. Familiarity with computer programming techniques and computer capabilities. Ability to use simple tools and diagnostic equipment necessary to perform minor maintenance and/or troubleshooting on hardware. Ability to establish and maintain harmonious relationships with associates. Must be willing to maintain appearance appropriate to assigned duties and responsibilities as determined by the agency appointing authority.
DISCLAIMER STATEMENT: This class specification is descriptive of general duties and is not intended to list every specific function of this class title.
Last Updated 10/21/04