STATE OF NEW HAMPSHIRE
HUMAN RESOURCES
CLASSIFICATION: COMPUTER SYSTEMS TECHNICIAN
Class Code: 2107-19
Date Established: 09-23-66
Occupational Code: 9-3-4
Date of Last Revision: 05-01-06
BASIC PURPOSE: To perform technical duties involving
the development, maintenance, and implementation of computer hardware, software
or user applications.
CHARACTERISTIC DUTIES AND RESPONSIBILITIES:
·
Coordinates work
activities and assists programmers, analysts or technical support specialists
in developing the research, design, documentation or testing procedures
required in the definition or solution of computer applications.
·
Performs work on
micro computers or mainframe terminals and installs, develops or maintains
micro or applications software.
·
Fabricates cables and
connectors, installs hardware, or analyzes hardware malfunctions.
·
Assists in work
measurement, space utilization or other facility-related needs in connection
with system design.
·
Monitors training
activities related to use of hardware or software.
·
Performs technical
production activities such as operating micro computers, graphics terminals or
mainframe computers.
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DISTINGUISHING FACTORS:
Skill: Requires skill
in developing formats and procedures for special applications OR in
investigating and reviewing the use of equipment and data for a specialized
function.
Knowledge: Requires
logical or scientific understanding to analyze problems of a specialized or
professional nature in a particular field.
Impact: Requires
responsibility for contributing to immediate, ongoing agency objectives by
facilitating the direct provision of services to the public or other state
agencies. Errors at this level
result in inaccurate reports or invalid test results and require significant
investment of time and resources to detect.
Supervision: Requires
partial supervision of other employees doing work which is related or similar
to the supervisor, including assigning job duties, providing training, giving
instructions and checking work.
Working
Conditions: Requires performing regular job
functions in a controlled environment with minimal exposure to disagreeable job
elements and little risk of hazard to physical or mental health.
Physical
Demands: Requires medium work, including
continuous strenuous activities such as frequent reaching, bending, or lifting
as well as performing work activities which require fine manual dexterity or
coordination in operating machines or equipment.
Communication: Requires explaining facts, interpreting
situations, or advising individuals of alternative or appropriate courses of
action. This level also requires
interviewing or eliciting information from state employees or members of the
general public.
Complexity: Requires a
combination of job functions to establish facts, to draw daily operational
conclusions, or to solve practical problems. This level also requires providing a variety of alternative
solutions where only limited standardization exists.
Independent
Action: Requires objective assessment in
analyzing and developing new work methods and procedures subject to periodic
review and in making decisions according to established technical, professional
or administrative standards.
MINIMUM QUALIFICATIONS:
Education: Bachelor's
degree from a recognized college or university with a major in computer
science, mathematics, business administration or data processing. Each additional year of approved formal
education may be substituted for one year of required work experience.
Experience: One year of
experience in maintaining or troubleshooting a computer system, developing
computer applications, or other technical experience related to computer
systems operation. Each additional
year of approved work experience may be substituted for one year of required
formal education.
OR
Education: Associate's
degree from a recognized college or technical school with a major in computer
science, mathematics, business administration or data processing. Each additional year of approved formal
education may be substituted for one year of required work experience.
Experience: Three years of
experience in maintaining or troubleshooting a computer system, developing
computer applications, or other technical experience related to computer
systems operation. Each additional
year of approved work experience may be substituted for one year of required
formal education.
License/Certification: Eligibility to
hold a driver's license and/or access to travel if necessary for coordinating
technical data processing activities.
RECOMMENDED
WORK TRAITS: Ability to plan and develop computer
systems and methods for computer applications. Familiarity with computer programming techniques and
computer capabilities. Ability to
use simple tools and diagnostic equipment necessary to perform minor
maintenance and/or troubleshooting on hardware. Ability to establish and maintain harmonious relationships
with associates. Must be willing
to maintain appearance appropriate to assigned duties and responsibilities as
determined by the agency appointing authority.
DISCLAIMER STATEMENT: This class specification is descriptive
of general duties and is not intended to list every specific function of this
class title.
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Last Updated 10/21/04
URL: /hr/classspec_c/2107.htm