STATE OF NEW HAMPSHIRE
HUMAN RESOURCES
CLASSIFICATION: COUNTER CLERK I
Class Code: 2300-07
Date Established: 02-23-73
Occupational Code: 1-2-2
Date of Last Revision: 12-28-01
BASIC PURPOSE: To perform counter work of a clerical
nature involving the issuing of state licenses and registrations.
CHARACTERISTIC DUTIES AND RESPONSIBILITIES:
·
Receives applications
for licenses, registrations, titles and various other permits and determines
the amount to be charged for a particular type of license.
·
Issues various
licenses and registrations required by New Hampshire state law and updates
applicant database.
·
Verifies that all
applicants meet standards as required by law.
·
Prepares collection
sheets indicating number of licenses sold; records daily sales transactions of
sales and tabulates monies.
·
Answers routine
telephone inquiries on regulations and sends out requested information.
·
Types office
correspondence and maintains files of registrations.
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DISTINGUISHING FACTORS:
Skill: Requires minimal skill in performing a
series of routine procedures OR in operating equipment according to
standardized instructions.
Knowledge: Requires understanding and using
business or trades vocabulary or basic arithmetic to perform standard operating
procedures.
Impact: Requires responsibility for
contributing to agency objectives by ensuring the accuracy of support
activities within one or more organizational units. Errors at this level affect the work of others or have
measurable monetary consequences, and require verification and correction in
order to complete succeeding work operations.
Supervision: Requires no supervision of employees or
functions.
Working Conditions: Requires performing regular job
functions in a controlled environment with minimal exposure to disagreeable job
elements and little risk of hazard to physical or mental health.
Physical Demands: Requires light work, including
continuous walking or operating simple equipment for extended periods of time
as well as occasional strenuous activities such as reaching or bending.
Communication: Requires obtaining and exchanging
information, referring inquiries to the appropriate source, or responding to
questions from state employees or members of the general public.
Complexity: Requires a combination of job functions
using minimal judgment to perform a variety of job tasks according to clearly
prescribed standard practices and procedures.
Independent Action: Requires making a limited number of
choices in selecting among alternative courses of action under supervisory
guidance and in performing job functions according to a variety of prescribed
policies or procedures.
MINIMUM QUALIFICATIONS:
Education: High school diploma or G.E.D.
equivalent. Each additional year
of approved formal education may be substituted for one year of required work
experience.
Experience: Six months' experience in a position
involving public contact work.
License/Certification: None required.
SPECIAL REQUIREMENTS:
For appointment
consideration, Counter Clerk I
applicants must successfully participate in a written examination and straight
copy typing exercise. These
examinations measure possession of knowledge, skills and abilities identified
as necessary for satisfactory job performance by this class specification.
RECOMMENDED WORK TRAITS: Ability to learn the rules and
regulations pertaining to the Department as they apply to the licensing of
various positions. Ability to
perform arithmetical computations with speed and accuracy. Ability to work while standing for long
periods of time. Ability to
communicate with the public in a courteous manner. Ability to establish and maintain harmonious relationships
with other employees and the general public. Must be willing to maintain appearance appropriate to
assigned duties and responsibilities as determined by the agency appointing
authority.
DISCLAIMER STATEMENT: This class specification is descriptive
of general duties and is not intended to list every specific function of this
class title.
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Last Updated 05/10/02
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