STATE OF NEW HAMPSHIRE
HUMAN RESOURCES
CLASSIFICATION: COUNTER CLERK IV
Class Code: 2303-11
Date Established: 07-21-77
Occupational Code: 1-2-2
Date of Last Revision: 12-28-01
BASIC PURPOSE: To organize work and supervise clerical
staff in the issuance of licenses and registrations to the public, with
responsibility for collecting fees.
CHARACTERISTIC DUTIES AND RESPONSIBILITIES:
·
Receives applications
for a variety of state registrations and licenses, and determines the amount to
be charged.
·
Supervises employees
performing similar clerical work, including assigning duties and scheduling
replacements as necessary.
·
Calculates and
deposits daily receipts for a specified organizational unit.
·
Consults the agency
policy and state laws as necessary to answer questions.
·
Operates an
electronic terminal to record sales and makes change as necessary.
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DISTINGUISHING FACTORS:
Skill: Requires skill in recommending routine
changes in standardized operating procedures OR in retrieving, compiling and
reporting data according to established procedures OR in operating complex
machines.
Knowledge: Requires understanding and using
business or trades vocabulary or basic arithmetic to perform standard operating
procedures.
Impact: Requires responsibility for
contributing to agency objectives by ensuring the accuracy of support activities
within one or more organizational units.
Errors at this level affect the work of others or have measurable
monetary consequences, and require verification and correction in order to
complete succeeding work operations.
Supervision: Requires direct supervision of other
employees doing related or similar work, including scheduling work,
recommending leave, reviewing work for accuracy, performance appraisal, or
interviewing applicants for position vacancies.
Working Conditions: Requires performing regular job
functions in a controlled environment with minimal exposure to disagreeable job
elements and little risk of hazard to physical or mental health.
Physical Demands: Requires light work, including
continuous walking or operating simple equipment for extended periods of time
as well as occasional strenuous activities such as reaching or bending.
Communication: Requires explaining facts, interpreting
situations, or advising individuals of alternative or appropriate courses of
action. This level also requires
interviewing or eliciting information from state employees or members of the
general public.
Complexity: Requires a combination of job functions
using minimal judgment to perform a variety of job tasks according to clearly
prescribed standard practices and procedures.
Independent Action: Requires a range of choice in applying
a number of technical or administrative policies under general direction and in
making routine decisions or in recommending modifications in work procedures
for approval by supervisor.
MINIMUM QUALIFICATIONS:
Education: High school diploma or G.E.D.
equivalent. Each additional year
of approved formal education may be substituted for one year of required work
experience.
Experience: Three years' experience in a position
involving public contact work.
Additional years of related work experience may not be substituted for
the formal education required by this class specification.
License/Certification: None required.
SPECIAL REQUIREMENTS:
For appointment
consideration, Counter Clerk IV applicants must successfully participate in a
written examination and straight copy typing exercise. These examinations measure possession
of knowledge, skills and abilities identified as necessary for satisfactory job
performance by this class specification.
RECOMMENDED WORK TRAITS: Knowledge of motor vehicle and boat
rules and regulations, particularly as they apply to the registration and
licensing procedures. Ability to
perform arithmetical computations with speed and accuracy. Ability to make change rapidly
involving the use of a cash register.
Ability to communicate with the public in a courteous manner. Ability to work while standing for long
periods of time. Ability to
establish and maintain harmonious relationships with other employees and the
general public. Must be willing to
maintain appearance appropriate to assigned duties and responsibilities as
determined by the agency appointing authority.
DISCLAIMER STATEMENT: This class specification is descriptive
of general duties and is not intended to list every specific function of this
class title.
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Last Updated 05/10/02
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