STATE OF NEW HAMPSHIRE
HUMAN RESOURCES
CLASSIFICATION: DATA
PROCESSING SUPERVISOR II
Class
Code: 3045-18
Date Established: 12-07-92
Occupational
Code: 9-3-6
Date of Last Revision: 12-28-01
BASIC
PURPOSE: To plan and develop new data processing
work methods within a specified data processing work section or sections.
CHARACTERISTIC
DUTIES AND RESPONSIBILITIES:
·
Summarizes data,
prepares reports, and makes computer operations recommendations which
contribute to solving computer related problems.
·
Manages a data
processing working unit, including monitoring work schedule of computer center.
·
Develops and modifies
work methods to maximize production levels and to reduce or eliminate work area
backlogs.
·
Evaluates employee
work performance against established data processing performance standards.
·
Consults with
programmers in a computer section for the purpose of receiving information
pertinent to the program or overall system.
·
Participates in
analysis of systems and processes and assists in refining these processes into
a series of logical steps which will serve as the basis of standard operating
procedures.
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DISTINGUISHING
FACTORS:
Skill: Requires skill
in developing formats and procedures for special applications OR in
investigating and reviewing the use of equipment and data for a specialized
function.
Knowledge: Requires
knowledge of business practices and procedures or technical training in a craft
or trade, including working from detailed instructions, to apply knowledge in a
variety of practical situations.
Impact: Requires
responsibility for contributing to immediate, ongoing agency objectives by
facilitating the direct provision of services to the public or other state
agencies. Errors at this level
result in inaccurate reports or invalid test results and require significant
investment of time and resources to detect.
Supervision: Requires
direct supervision of programs or of employees doing work which differs from
the supervisor, including disciplining employees, solving personnel problems,
recommending hiring and firing employees, and developing work methods. The supervisor in this position manages
a working unit or section with responsibility for employee performance
appraisal.
Working
Conditions: Requires performing regular job
functions in a controlled environment with minimal exposure to disagreeable job
elements and little risk of hazard to physical or mental health.
Physical
Demands: Requires light work, including
continuous walking or operating simple equipment for extended periods of time
as well as occasional strenuous activities such as reaching or bending.
Communication: Requires
summarizing data, preparing reports and making recommendations based on
findings which contribute to solving problems and achieving work
objectives. This level also
requires presenting information for use by administrative-level managers in
making decisions.
Complexity: Requires a
combination of job functions to establish facts, to draw daily operational
conclusions, or to solve practical problems. This level also requires providing a variety of alternative
solutions where only limited standardization exists.
Independent
Action: Requires a range of choice in applying
a number of technical or administrative policies under general direction and in
making routine decisions or in recommending modifications in work procedures
for approval by supervisor.
MINIMUM
QUALIFICATIONS:
Education: Associate's
degree from a recognized college or technical institute with major study in
computer science, data processing or business administration. Each additional year of approved formal
education may be substituted for one year of required work experience.
Experience: Three years'
experience in data processing, with at least one year in a supervisory
capacity. Each additional year of
approved work experience may be substituted for one year of required formal
education.
License/Certification: None required.
SPECIAL
REQUIREMENTS:
For appointment
consideration, Data Processing Supervisor II applicants must successfully
participate in a structured interview measuring possession of knowledges,
skills and abilities identified as necessary for satisfactory job performance
by this class specification. The
structured interview is developed and administered, according to Division of
Personnel guidelines, by representatives of the state agency in which the
vacancy exists.
RECOMMENDED
WORK TRAITS: Extensive knowledge of the operation,
adjustment and application of data processing machines and equipment in a
computer oriented environment.
Some knowledge of computer programming techniques. Ability to comprehend the requirements
of the client for whom services are provided. Ability to plan and coordinate the work of a complex data
processing unit. Ability to
prepare input control programs and associated documentation for data processing
equipment. Ability to train
operators and to follow complex verbal instructions. Ability to communicate effectively both orally and in
writing. Ability to maintain
harmonious relationships with associates and others. Must be willing to maintain appearance appropriate to
assigned duties and responsibilities as determined by the agency appointing
authority.
DISCLAIMER
STATEMENT: This class specification is descriptive
of general duties and is not intended to list every specific function of this
class title.
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