STATE OF NEW HAMPSHIRE
HUMAN RESOURCES
CLASSIFICATION: DIRECTOR, COLLECTION DIVISION
Class Code: 3314-31
Date Established: 10-31-75
Occupational Code: 3-1-9
Date of Last Revision: 12-28-01
BASIC PURPOSE: To direct the operation of the
Collection Division to include planning, developing, revising, and implementing
agency objectives, in order to provide effective and efficient tax collection
and compliance.
CHARACTERISTIC DUTIES AND RESPONSIBILITIES:
·
Supervises, reviews,
and analyzes investigative and compliance reports and data supplied by staff
employees.
·
Makes determinations
on procedural questions and problems that arise as the result of field
collection/compliance actions.
·
Conducts pre-hearing
conferences relative to license suspension and bond hearings; makes
recommendations to the Commissioner for additional assessments or refunds to
the taxpayer.
·
Approves the
preparation and recording of liens against assets of delinquent business
operators.
·
Approves the
assessment of interest and penalties where tax payer has failed to file a
return, or where there as been an under-reporting of tax.
·
Assigns work,
supervises training, and evaluates work performance of Compliance Officers and
other employees assigned to the division.
·
Testifies before
legislative committees regarding tax legislation as it pertains to activities
within the Collection Division.
·
Maintains a working
knowledge of all tax laws administered by the department, and discusses tax
collection laws, regulations, decisions, interpretation, and policies with
attorneys, accountants, and tax payers.
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DISTINGUISHING FACTORS:
Skill: Requires skill in evaluating, planning
or integrating analysis of data to formulate current and long-range solutions,
strategies or policies of a specialized or technical nature.
Knowledge: Requires logical or scientific
expertise to resolve problems of a specialized or professional nature in a wide
range of applications.
Impact: Requires responsibility for achieving
major aspects of long-range agency objectives by planning short- and long-term
organization goals, reviewing recommendations for procedural changes, and
developing or revising program policies.
Errors at this level result in incorrect decisions at an administrative
level, and are detected subsequent to implementation in an overall evaluation
process.
Supervision: Requires delegating supervisory or
program responsibilities to subordinate managers, with overall accountability
for hiring employees and approving program policies. The supervisor in this position assumes responsibility for
an organizational unit, including developing long-range plans, analyzing
staffing requirements, and formulating systemwide policies and procedures.
Working Conditions: Requires performing regular job
functions in a controlled environment with minimal exposure to disagreeable job
elements and little risk of hazard to physical or mental health.
Physical Demands: Requires light work, including
continuous walking or operating simple equipment for extended periods of time
as well as occasional strenuous activities such as reaching or bending.
Communication: Requires acting as the official
representative of the agency, including explaining and defending current and
long-range goals or objectives which directly affect public policy decisions
regarding major state programs and services.
Complexity: Requires evaluating a combination of
wide-ranging job functions to determine work procedures, to solve problems, and
to reach conclusions by applying analytical, technical, or scientific thinking. This level also requires planning
policies and long-term strategies, drawing conclusions based on available
criteria, and evaluating the effectiveness of program objectives.
Independent Action: Requires administrative decision-making
in authorizing and monitoring the implementation of major departmental policies
and procedures.
MINIMUM QUALIFICATIONS:
Education: Bachelor's degree from a recognized
college or university with a major study in business administration,
accounting, or public finance. Each
additional year of approved formal education may be substituted for one year of
required work experience.
Experience: Nine years' experience in public
finance, accounting or business administration, five years of which shall have
been in an administrative or supervisory capacity. Each additional year of approved work experience may be
substituted for one year of required formal education.
License/Certification: Valid New Hampshire driver's license.
RECOMMENDED WORK TRAITS: Considerable knowledge of accounting
and auditing principles and methods.
Considerable knowledge of New Hampshire tax laws. Ability to interpret state and federal
tax laws. Ability to apply tax
laws to a variety of situations.
Ability to establish procedures necessary to facilitate collection of
taxes. Ability to train and
supervise Tax Compliance Officers employed within the Collection Division. Ability to resolve tax problems. Ability to communicate effectively both
orally and in writing. Ability to
prepare written reports. Ability
to establish and maintain effective working relationships with co-workers,
corporate administrators and the general public. Must be willing to maintain appearance appropriate to
assigned duties and responsibilities as determined by the agency appointing
authority.
DISCLAIMER STATEMENT: This class specification is descriptive
of general duties and is not intended to list every specific function of this
class title.
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