STATE OF NEW HAMPSHIRE
CLASSIFICATION: INTERVIEWER I
Class Code: 5311-16 Date Established: 07-01-50
Occupational Code: 7-7-1 Date of Last Revision: 01-16-07
BASIC PURPOSE: To interview, register and place applicants into suitable employment, prepare statistical reports, and take claims for unemployment insurance benefits.
CHARACTERISTIC DUTIES AND RESPONSIBILITIES:
· Interviews and records information from applicants seeking employment.
· Reviews applicant’s work history and classifies this information through the use of the Dictionary of Occupational Titles.
· Advises applicants of employment possibilities and refers selected applicants to job openings on the basis of their qualifications and job requirements.
· Takes unemployment compensation claims from applicants at a local office.
· Checks with applicants and employers to verify placements and obtains current labor market information from employers.
· Conducts follow-up interviews with Unemployment Compensation applicants to determine adequacy of recorded history and establish priorities for job referrals.
· Maintains records and files on claims and refers disputed claims to a Certifying Officer for investigation.
· Visits employers to explain the services of the New Hampshire Employment Security and to obtain general and specific personnel needs of employers.
Skill: Requires skill in developing formats and procedures for special applications OR in investigating and reviewing the use of equipment and data for a specialized function.
Knowledge: Requires knowledge of business practices and procedures or technical training in a craft or trade, including working from detailed instructions, to apply knowledge in a variety of practical situations.
Impact: Requires responsibility for contributing to immediate, ongoing agency objectives by facilitating the direct provision of services to the public or other state agencies. Errors at this level result in inaccurate reports or invalid test results and require a significant investment of time and resources to detect.
Supervision: Requires direct supervision of other employees doing related or similar work, including scheduling work, recommending leave, reviewing work for accuracy, performance appraisal, or interviewing applicants for position vacancies.
Working Conditions: Requires performing regular job functions in a controlled environment with minimal exposure to disagreeable job elements and little risk of hazard to physical or mental health.
Physical Demands: Requires light work, including continuous walking or operating simple equipment for extended periods of time as well as occasional strenuous activities such as reaching or bending.
Communication: Requires explaining facts, interpreting situations, or advising individuals of alternative or appropriate courses of action. This level also requires interviewing or eliciting information from state employees or members of the general public.
Complexity: Requires a combination of job functions to establish facts, to draw daily operational conclusions, or to solve practical problems. This level also requires providing a variety of alternative solutions where only limited standardization exists.
Independent Action: Requires a range of choice in applying a number of technical or administrative policies under general direction and making routine decisions or in recommending modifications in work procedures for approval by supervisor.
Education: Bachelor’s degree from a recognized college or university with a major study in business administration or in one of the social sciences. Each additional year of approved formal education may be substituted for one year of required work experience.
Experience: One year of experience as an Interviewer Trainee, or one year in an investigative field associated with an insurance claims office, law office, job placement specialist or related field work. Each additional year of approved work experience may be substituted for one year of required formal education.
License/Certification: Possession of a valid New Hampshire driver’s license and/or have access to transportation for statewide travel.
1. For appointment consideration, Interviewer I applicants must successfully participate in a written examination measuring possession of knowledge, skills and abilities identified as necessary for satisfactory job performance by this class specification.
2. Each Disabled Veteran Outreach Program Interviewer shall be a veteran with preference in such appointments given to disabled veterans, and any veteran in that order.
3. The Disabled Veterans Outreach Program Interviewer will perform the duties as prescribed by Title 38, U.S.C., Chap. 41 Section 2003a, b, c, Section 2004, and Public Law 100-323.
RECOMMENDED WORK TRAITS: Knowledge of interviewing techniques and methods. Knowledge of employment conditions such as physical or mental requirements for various jobs and occupations. Knowledge of supportive services and agencies in the local office area. Ability to summarize verbal and written information. Ability to explain procedures. Ability to associate with people who have a variety of backgrounds. Ability to think objectively to evaluate and match applicant’s employment experience with employer job orders. Ability to communicate effectively with professional, paraprofessional, clerical and other workers. Ability to exercise judgment. Ability to establish and maintain effective working relationships with employees, employers and the general public. Must be willing to maintain appearance appropriate to assigned duties and responsibilities as determined by the agency appointing authority.
DISCLAIMER STATEMENT: This class specification is descriptive of general duties and is not intended to list every specific function of this class title.
Last Updated 10/21/04