STATE OF NEW HAMPSHIRE
HUMAN RESOURCES
CLASSIFICATION: OMBUDSMAN
Class Code: 6679-24
Date Established: 07-01-79
Occupational
Code: 7-7-7
Date of Last Revision: 12-28-01
BASIC PURPOSE: To coordinate
the provision of statewide information and referral, investigation, mediation,
and advocacy services for disabled individuals with problems in such areas as
housing, training, rehabilitation, employment, and health care.
CHARACTERISTIC
DUTIES AND RESPONSIBILITIES:
·
Develops, implements
and monitors a statewide program to assist individuals or groups with problems
related to housing, training, rehabilitation, jobs, health care and related
areas.
·
Researches
information about laws and regulations pertaining to the Federal Rehabilitation
Act in order to advise or represent the disabled and ensure the protection of
their right to mandated services.
·
Monitors the
implementation of the Ombudsman program in coordination with local, state and
federal governmental agencies.
·
Plans and evaluates
training and community education for public social service agencies, staff at
care facilities, and disabled individuals.
·
Investigates and
resolves complaints through mediation, administrative or legal remedies and
makes recommendations for improvement pertaining to the quality of care and
services.
·
Informs and advises
the public of state and federal program benefits and services available by
preparing news releases for media, radio and television.
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DISTINGUISHING
FACTORS:
Skill: Requires skill
in analyzing and interpreting data, policy and procedures OR in using equipment
in order to arrive at logical conclusions or recommendations.
Knowledge: Requires
logical or scientific understanding to analyze problems of a specialized or
professional nature in a particular field.
Impact: Requires
responsibility for achieving direct service objectives by assessing agency
service needs and making preliminary recommendations for the development of
alternative short-term program policies or procedures. Errors at this level result in
incomplete assessments or misleading recommendations causing a disruption of
agency programs or policies.
Supervision: Requires
partial supervision of other employees doing work which is related or similar
to the supervisor, including assigning job duties, providing training, giving
instructions and checking work.
Working
Conditions: Requires performing regular job
functions in a controlled environment with minimal exposure to disagreeable job
elements and little risk of hazard to physical or mental health.
Physical
Demands: Requires light work, including
continuous walking or operating simple equipment for extended periods of time
as well as occasional strenuous activities such as reaching or bending.
Communication: Requires
reviewing summaries and reports and making management level decisions to solve
problems or to achieve work objectives as well as articulating and expressing
those solutions and goals. This
level also requires formal presentations of solutions and goals to employees
and the general public to increase the responsiveness of the agency toward the
demands of its client system.
Complexity: Requires
evaluating a combination of wide-ranging job functions to determine work
procedures, to solve problems, and to reach conclusions by applying analytical,
technical, or scientific thinking.
This level also requires planning policies and long-term strategies,
drawing conclusions based on available criteria, and evaluating the
effectiveness of program objectives.
Independent
Action: Requires independent judgment in
planning and evaluating work procedures and in supervising the development of
professional, technical and managerial standards under administrative direction
and according to broad departmental guidelines.
MINIMUM
QUALIFICATIONS:
Education: Bachelor's
degree from a recognized college or university with major study in pre-law,
nursing, public health, social work, public administration, or
gerontology. Each additional year
of approved formal education may be substituted for one year of required work
experience.
Experience: Five years'
experience working as an advocate or representing clients in adversary hearing
proceedings or in coordinating programs for the disabled, elderly or
disadvantaged or in related-type work.
License/Certification: None required.
SPECIAL
REQUIREMENTS:
For appointment consideration, Ombudsman applicants must
successfully participate in a structured interview measuring possession of
knowledge, skills and abilities identified as necessary for satisfactory job
performance by this class specification.
The structured interview is developed and administered, according to
Division of Personnel guidelines, by representatives of the state agency in
which the vacancy exists.
RECOMMENDED
WORK TRAITS: Extensive knowledge of the problems of
the elderly or the disabled.
Extensive knowledge of federal and state regulation sources pertaining
to the elderly and vocational rehabilitation program. Knowledge of budgeting. Knowledge of general mathematics. Knowledge of Social Security Administration and State Welfare
systems. Knowledge of creating and
writing news releases and reports.
Knowledge of the politics impacting on local governments. Ability to communicate effectively,
orally and in writing. Ability to
implement a variety of programs.
Ability to coordinate between various public and private agencies. Ability to perform in an unequivocal,
neutral and impartial manner.
Ability to establish and maintain effective working relationships with
other employees, politicians, and the public. Must be willing to maintain appearance appropriate to
assigned duties and responsibilities as determined by the agency appointing
authority.
DISCLAIMER
STATEMENT: This class specification is descriptive
of general duties and is not intended to list every specific function of this
class title.
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