CLASSIFICATION: POLICE COMMUNICATIONS SPECIALIST I

Class Code: 6989-11 Date Established: 01-29-74

Occupational Code: 9-5-2 Date of Last Revision: 03-04-04

BASIC PURPOSE: To provide communication services within the N.H. Hospital and State Office Park South security section by transmitting and receiving information via two-way radio, telephone and other communication mediums.

CHARACTERISTIC DUTIES AND RESPONSIBILITIES:

· Receives incoming communications via two-way radio and telephone, identifies emergency situations, and assesses the priority of each call.

· Dispatches security police and/or directs other emergency personnel to routine, emergency, or life threatening calls.

· Operates video security systems campus-wide to cover the internal and external security of the buildings and grounds and dispatches appropriate personnel when areas of concern are identified.

· Receives incoming fire calls and reports location to fire department.

· Maintains an accurate log of events, incidents, and phone calls requiring action by an officer or other personnel and issues a central number for calls requiring follow up for future reference.

· Operates hospital switchboard when needed and refers emergency calls to designated state personnel.

· Coordinates the burial process of New Hampshire Hospital patients.

· Receives money and other valuables for patients and/or residents to safeguard until the cashier’s office opens.

· Receives all contraband confiscated from patients and/or residents and holds until it is either destroyed or is returned to the owner upon departure from the hospital.

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DISTINGUISHING FACTORS:

Skill: Requires skill in applying instructions to accomplish different job functions OR in operating machines for a variety of different purposes.

Knowledge: Requires knowledge of business practices and procedures or technical training in a craft or trade, including working from detailed instructions, to apply knowledge in a variety of practical situations.

Impact: Requires responsibility for contributing to immediate, ongoing agency objectives by facilitating the direct provision of services to the public or other state agencies. Errors at this level result in inaccurate reports or invalid test results and require a significant investment of time and resources to detect.

Supervision: Requires partial supervision of other employees doing work which is related or similar to the supervisor, including assigning job duties, providing training, giving instructions and checking work.

Working Conditions: Requires performing regular job functions in a controlled environment with minimal exposure to disagreeable job elements and little risk of hazard to physical or mental health.

POLICE COMMUNICATIONS SPECIALIST I

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Physical Demands: Requires light work, including continuous walking or operating simple equipment for extended periods of time as well as occasional strenuous activities such as reaching or bending.

Communication: Requires explaining facts, interpreting situations, or advising individuals of alternative or appropriate courses of action. This level also requires interviewing or eliciting information from state employees or members of the general public.

Complexity: Requires a combination of job functions using minimal judgment to perform a variety of job tasks according to clearly prescribed standard practices and procedures.

Independent Action: Requires a range of choice in applying a number of technical or administrative policies under general direction and making routine decisions or in recommending modifications in work procedures for approval by supervisor.

MINIMUM QUALIFICATIONS:

Education: Graduation from high school or G.E.D. equivalent. Each additional year of approved formal education may be substituted for one year of required work experience.

Experience: One year of experience in communications work requiring the use of a two-way radio system and typewriter.

License/Certification: Certified State Police On-Line Telecommunications Systems Operator.

RECOMMENDED WORK TRAITS: Considerable knowledge of the practices and procedures of communications. Some knowledge of the procedures and practices of information input and retrieval in a computerized communications system. Skill in the operation of communications equipment and telecommunications equipment. Skill in coding information for computer input or storage of information. Ability to follow manuals and guidelines to operate telecommunications equipment. Ability to recognize unusual conditions and react quickly and calmly in emergency situations. Ability to communicate clearly and concisely. Ability to maintain accurate files. Ability to recall names, street addresses, vehicle license numbers, and radio code signals. Ability to read and understand procedural manuals, computer screens and written and typed messages. Ability to hear and understand messages under conditions of background noise and distraction. Ability to perform mentally fatiguing and stressful tasks. Ability to establish and maintain effective working relationships with associates, supervisors, police officials and the general public. Must be willing to maintain appearance appropriate to assigned duties and responsibilities as determined by the agency appointing authority.

DISCLAIMER STATEMENT: This class specification is descriptive of general duties and is not intended to list every specific function of this class title.


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