STATE OF NEW HAMPSHIRE
CLASSIFICATION: STORE SUPERVISOR/MANAGER I
Class Code: 8491-24 Date Established: 02-02-99
Occupational Code: 1-3-6 Date of Last Revision: 11-15-07
BASIC PURPOSE: To supervise store operations of an assigned number of liquor stores with responsibility for increasing sales and improving store efficiency to maximize profitability for the state.
CHARACTERISTIC DUTIES AND RESPONSIBILITIES:
· Acts as store manager in a medium volume base store retail environment while supervising a defined regional area of other retail store locations.
· Supervises staff at base store and at regional stores.
· Implements cost containment strategies, proposes employee budget allocations, and monitors marketing and merchandising activities.
· Enforces stores’ compliance of laws, administrative rules, policies and procedures.
· Assumes responsibility for all levels of inventory control and security (fraud deterrence).
· Conducts periodic store audits to verify the accuracy of inventory, sales and financial data.
· Assumes responsibility for merchandising the retail sales area of the store to follow NH State Liquor Commission guidelines and recommends changes in merchandising techniques, staffing plans and sales techniques.
· Contacts landlords regarding lease agreements and makes recommendations as to possible store locations.
· Assesses budget requirements of assigned liquor stores and allocates funding received annually to staff temporary Laborer and Retail Store Clerk I positions.
Skill: Requires skill in analyzing and interpreting data, policy, and procedures OR in using equipment in order to arrive at logical conclusions or recommendations.
Knowledge: Requires knowledge of business practices and procedures or technical training in a craft or trade, including working from detailed instructions, to apply knowledge in a variety of practical situations.
Impact: Requires responsibility for achieving direct service objectives by assessing agency service needs and making preliminary recommendations for the development of alternative short-term program policies or procedures. Errors at this level result in incomplete assessments or misleading recommendations causing a disruption of agency programs or policies.
Supervision: Requires direct supervision of programs or of employees doing work which differs from the supervisor, including disciplining employees, solving personnel problems, recommending hiring and firing employees, and developing work methods. The supervisor in this position manages a working unit or section with responsibility for employee performance appraisal.
Working Conditions: Requires performing regular job functions in a controlled environment with minimal exposure to disagreeable job elements and little risk of hazard to physical or mental health.
Physical Demands: Requires medium work, including continuous strenuous activities such as frequent reaching, bending, or lifting as well as performing work activities which require fine manual dexterity or coordination in operating machines or equipment.
Communication: Requires reviewing summaries and reports and making decisions to solve problems or to achieve work objectives as well as articulating and expressing those solutions and goals. This level also requires formal presentations of solutions and goals to employees and the general public to increase the responsiveness of the agency toward the demands of its client system.
Complexity: Requires coordinating a combination of diverse job functions in order to integrate professional and technical agency goals. This level also requires considerable judgment to implement a sequence of operations or actions.
Independent Action: Requires independent judgment in planning and evaluating work procedures and in supervising the development of professional, technical and managerial standards under administrative direction and according to broad departmental guidelines.
Education: Associate’s degree from a recognized college or technical institute with major study in business administration, accounting, management, marketing or a related field. Each additional year of approved formal education may be substituted for one year of required work experience.
Experience: Seven years’ experience in a retail store operation, restaurant, or other related business requiring managerial duties and supervision over other employees. Each additional year of approved work experience may be substituted for one year of required formal education.
License/Certification: Valid driver’s license and access to reliable transportation required for use in statewide travel.
For appointment consideration, Store Supervisor/Manager I applicants must successfully participate in a structured interview measuring possession of knowledge, skills and abilities identified as necessary for satisfactory job performance by this class specification. The structured interview is developed and administered, according to Division of Personnel guidelines, by representatives of the state agency in which the vacancy exists.
RECOMMENDED WORK TRAITS: Knowledge of the principles and methods of merchandising and management. Knowledge of inventory procedures and cash control methods and records required in the operation of high volume stores. Knowledge of the laws, regulations and rules governing the operation of a state liquor store. Ability to interpret and understand computer printouts and to use them as tools and guides in determining stock levels and in locating discrepancies in store records and accounts. Ability to direct and coordinate the work of other Store Managers in all phases of management. Ability to recognize and distinguish between human error and mechanical error. Ability to make clear and concise reports in developing or preparing recommendations for improved procedures or policies. Ability to establish and maintain effective working relationships with subordinates, supervisors, and the general public. Must be willing to maintain appearance appropriate to assigned duties and responsibilities as determined by the agency appointing authority.
DISCLAIMER STATEMENT: This class specification is descriptive of general duties and is not intended to list every specific function of this class title.
Last Updated 10/21/04