STATE OF NEW HAMPSHIRE
HUMAN RESOURCES
CLASSIFICATION: TOLL ATTENDANT I
Class Code: 9408-09
Date Established: 02-07-58
Occupational Code: 5-1-7
Date of Last Revision: 12-28-01
BASIC PURPOSE: To ensure that revenues due from all
vehicles using the New Hampshire Turnpike system are collected and traffic is
expedited through the toll plaza.
CHARACTERISTIC DUTIES AND RESPONSIBILITIES:
·
Classifies vehicles
by description in order to determine proper toll assessment.
·
Ensures that proper
revenue is collected according to category and method of payment, including
cash, computerized charge cards, tokens or non-revenue.
·
Gives minimal
information to the traveling public on traffic conditions, weather, mileage,
emergency services and routes.
·
Maintains a free
vehicle register.
·
Provides security for
the revenue collected.
·
Performs housekeeping
duties in and around toll booths and the toll station.
·
May be required to
exercise complete charge of the work unit in the absence of the supervisor.
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DISTINGUISHING FACTORS:
Skill: Requires skill in recommending routine
changes in standardized operating procedures OR in retrieving, compiling and
reporting data according to established procedures OR in operating complex
machines.
Knowledge: Requires understanding and using
business or trades vocabulary or basic arithmetic to perform standard operating
procedures.
Impact: Requires responsibility for
contributing to agency objectives by ensuring the accuracy of support
activities within one or more organizational units. Errors at this level affect the work of others or have
measurable monetary consequences, and require verification and correction in
order to complete succeeding work operations.
Supervision: Requires no supervision of employees or
functions.
Working Conditions: Requires performing regular job
functions in an environment which includes exposure to continuous physical
elements or a number of disagreeable working conditions with frequent exposure
to minor injuries or health hazards.
Physical Demands: Requires medium work, including
continuous strenuous activities such as frequent reaching, bending, or lifting
as well as performing work activities which require fine manual dexterity or
coordination in operating machines or equipment.
Communication: Requires obtaining and exchanging
information, referring inquiries to the appropriate source, or responding to
questions from state employees or members of the general public.
Complexity: Requires a minimal combination of job
functions, including performing frequently repeated tasks according to set
procedures and standardized situations.
Independent Action: Requires making a limited number of
choices in selecting among alternative courses of action under supervisory
guidance and in performing job functions according to a variety of prescribed
policies or procedures.
MINIMUM QUALIFICATIONS:
Education: Completion of high school, G.E.D. or
its equivalent.
Experience: Six months' experience in public
contact work preferably involving the receiving of cash and change making or
the equivalent.
License/Certification: Depending on location of the position,
a N.H. operator’s license may be required.
RECOMMENDED WORK TRAITS: Ability to make change quickly and
accurately. Ability to follow
instructions. Ability to meet the
public and to answer questions in a pleasant and courteous manner. Ability to count money and to prepare
simple records. Ability to work exposed to various climatic
conditions with exposure to exhaust fumes. Must be willing to maintain appearance appropriate to
assigned duties and responsibilities as determined by the agency appointing
authority.
DISCLAIMER STATEMENT: This class specification is descriptive
of general duties and is not intended to list every specific function of this
class title.
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Last Updated 08/12/02
URL: /hr/classspec_t/9408.htm