STATE OF NEW HAMPSHIRE
CLASSIFICATION: TOLL SUPERVISOR
Class Code: 9442-13 Date Established: 05-10-71
Occupational Code: 5-1-7 Date of Last Revision: 12-28-01
BASIC PURPOSE: To supervise and maintain the overall operation of one or more toll stations.
CHARACTERISTIC DUTIES AND RESPONSIBILITIES:
· Supervises the complete operation of one or more toll stations to provide accountability of revenues, accurate traffic counts, security of funds and facilities, and proper allocation of personnel resources.
· Supervises the processing of toll revenues and their transfer to the banking institution in order to properly account for toll revenues.
· Supervises the preparation of documents necessary for the preparation of toll attendant credits.
· Assigns and trains subordinate employees; performs toll attendant functions in relief of emergency situations.
· Coordinates the operation of the toll collection equipment with the equipment vendor to ensure proper functioning and repair.
· Reports weather and highway conditions to provide current data to departmental offices and field crew.
· Interacts with other agencies and the public to investigate and resolve problems and unusual occurrences in a timely manner.
Skill: Requires skill in recommending routine changes in standardized operating procedures OR in retrieving, compiling and reporting data according to established procedures OR in operating complex machines.
Knowledge: Requires understanding and using business or trades vocabulary or basic arithmetic to perform standard operating procedures.
Impact: Requires responsibility for contributing to agency objectives by ensuring the accuracy of support activities within one or more organizational units. Errors at this level affect the work of others or have measurable monetary consequences, and require verification and correction in order to complete succeeding work operations.
Supervision: Requires direct supervision of other employees doing work which is related or similar to the supervisor, including scheduling work, recommending leave, reviewing work for accuracy, performance appraisal, or interviewing applicants for position vacancies.
Working Conditions: Requires performing regular job functions in a controlled environment with minimal exposure to disagreeable job elements and little risk of hazard to physical or mental health.
Physical Demands: Requires light work, including continuous walking or operating simple equipment for extended periods of time as well as occasional strenuous activities such as reaching or bending.
Communication: Requires explaining facts, interpreting situations, or advising individuals of alternative or appropriate courses of action. This level also requires interviewing or eliciting information from state employees or members of the general public.
Complexity: Requires a combination of job functions to establish facts, to draw daily operational conclusions, or to solve practical problems. This level also requires providing a variety of alternative solutions where only limited standardization exists.
Independent Action: Requires a range of choice in applying a number of technical or administrative policies under general direction and in making routine decisions or in recommending modifications in work procedures for approval by supervisor.
Education: Graduation from high school, G.E.D. or its equivalent.
Experience: Three years' experience in public contact work involving the handling of cash and making change, preferably with experience as a subordinate employee of the toll road system with progressive responsibilities within the toll system; i.e., experience as a shift leader (Toll Attendant II).
License/Certification: Possession of a New Hampshire Operator's license if necessary for performing job accountabilities. All additional license requirements must be stated on the supplemental job description and approved by the Division of Personnel prior to recruitment at the agency level.
RECOMMENDED WORK TRAITS: Extensive knowledge of New Hampshire Department of Transportation rules and regulations. Elementary skill in the operation of standard office equipment such as a typewriter and adding machine. Ability to meet and deal courteously with the general public. Ability to operate sophisticated electronic currency counting, sorting and packaging equipment, i.e. bill counter, coin counter, coin sorter, and packager. Ability to establish and maintain harmonious relationships with other employees. Must be willing to maintain appearance appropriate to assigned duties and responsibilities as determined by the agency appointing authority.
DISCLAIMER STATEMENT: This class specification is descriptive of general duties and is not intended to list every specific function of this class title.
Last Updated 08/12/02