STATE OF NEW HAMPSHIRE
HUMAN RESOURCES
CLASSIFICATION: TOLL SUPERVISOR
Class Code: 9442-13
Date Established: 05-10-71
Occupational Code: 5-1-7
Date of Last Revision: 12-28-01
BASIC PURPOSE: To supervise and maintain the overall
operation of one or more toll stations.
CHARACTERISTIC DUTIES AND RESPONSIBILITIES:
·
Supervises the
complete operation of one or more toll stations to provide accountability of
revenues, accurate traffic counts, security of funds and facilities, and proper
allocation of personnel resources.
·
Supervises the
processing of toll revenues and their transfer to the banking institution in
order to properly account for toll revenues.
·
Supervises the
preparation of documents necessary for the preparation of toll attendant
credits.
·
Assigns and trains
subordinate employees; performs toll attendant functions in relief of emergency
situations.
·
Coordinates the
operation of the toll collection equipment with the equipment vendor to ensure
proper functioning and repair.
·
Reports weather and
highway conditions to provide current data to departmental offices and field
crew.
·
Interacts with other
agencies and the public to investigate and resolve problems and unusual
occurrences in a timely manner.
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DISTINGUISHING FACTORS:
Skill: Requires skill in recommending routine
changes in standardized operating procedures OR in retrieving, compiling and
reporting data according to established procedures OR in operating complex
machines.
Knowledge: Requires understanding and using
business or trades vocabulary or basic arithmetic to perform standard operating
procedures.
Impact: Requires responsibility for
contributing to agency objectives by ensuring the accuracy of support
activities within one or more organizational units. Errors at this level affect the work of others or have
measurable monetary consequences, and require verification and correction in
order to complete succeeding work operations.
Supervision: Requires direct supervision of other
employees doing work which is related or similar to the supervisor, including
scheduling work, recommending leave, reviewing work for accuracy, performance
appraisal, or interviewing applicants for position vacancies.
Working Conditions: Requires performing regular job
functions in a controlled environment with minimal exposure to disagreeable job
elements and little risk of hazard to physical or mental health.
Physical Demands: Requires light work, including
continuous walking or operating simple equipment for extended periods of time
as well as occasional strenuous activities such as reaching or bending.
Communication: Requires explaining facts, interpreting
situations, or advising individuals of alternative or appropriate courses of
action. This level also requires
interviewing or eliciting information from state employees or members of the
general public.
Complexity: Requires a combination of job functions
to establish facts, to draw daily operational conclusions, or to solve
practical problems. This level
also requires providing a variety of alternative solutions where only limited
standardization exists.
Independent Action: Requires a range of choice in applying
a number of technical or administrative policies under general direction and in
making routine decisions or in recommending modifications in work procedures
for approval by supervisor.
MINIMUM QUALIFICATIONS:
Education: Graduation from high school, G.E.D. or
its equivalent.
Experience: Three years' experience in public
contact work involving the handling of cash and making change, preferably with
experience as a subordinate employee of the toll road system with progressive
responsibilities within the toll system; i.e., experience as a shift leader
(Toll Attendant II).
License/Certification: Possession of a New Hampshire
Operator's license if necessary for performing job accountabilities. All additional license requirements
must be stated on the supplemental job description and approved by the Division
of Personnel prior to recruitment at the agency level.
RECOMMENDED WORK TRAITS: Extensive knowledge of New Hampshire
Department of Transportation rules and regulations. Elementary skill in the operation of standard office
equipment such as a typewriter and adding machine. Ability to meet and deal courteously with the general
public. Ability to operate
sophisticated electronic currency counting, sorting and packaging equipment,
i.e. bill counter, coin counter, coin sorter, and packager. Ability to establish and maintain
harmonious relationships with other employees. Must be willing to maintain appearance appropriate to assigned
duties and responsibilities as determined by the agency appointing authority.
DISCLAIMER STATEMENT: This class specification is descriptive
of general duties and is not intended to list every specific function of this
class title.
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Last Updated 08/12/02
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